AVOID THEM AT ALL COST. VERY BAD MANAGEMENT!

I booked 7 nights in OYO Rooms 325 Damansara in Damansara Jaya for my staff to stay and the rooms was totally rundown. One corner of the ceiling is damage due to water leakage, room and hallway has the damp and musty smell, toilet pipe keep leaking with the water dipping sound, and receptionist is extremely rude.

My staff requested to switch room and the room is even worst so they call OYO Rooms customer service to cancel and request for refund. They were rude and arrogant, refuse to refund and need time to 'investigate'. It has been 3 weeks now with follow up emails and calls but they still refuse to refund.