Thought I'm the only one facing this prob. I was given the exact lousy excuse as yours. Wonder are we dealing with the same SA or branch? Mine SS2, PJ. Urs?

I made the booking on 19 april, the branch manager said got exstock of the model that i wished for. But after about 2 weeks ding-dong, my allocation being 'hijacked', geram summore suggested me to pick other model with different color and have to top up! My fellow lowyatian, i'm trying to compile a my chronicle of (Narnia) purchasing a perodua viva from a lousy perodua branch. Stay tuned. Btw, the branch manager yelled at my wife yesterday evening over the phone for accusing him 'not doing things' I'm going to see this arrogant BM later after work to understand what was his intention to yell at customer. Stay tuned for more updates.

The branch/show room is DMM SS2, PJ.

And some updates on the meet-up with the Branch Manager.

He generally ignored all the allegations and started to push all the stock availability, delay delivery back to his subordinate. Do not even know how to handle customer services at all. I do feel that he is "sensitive" and easily get agitated. No wonder he yelled at my wife over the phone. I think he really need some professional courses on how to handle rejections and be a good listener.

If he himself got that kind of attitude, what do you think about his subs, sure push here push there. Pathetic.

Anyway I wanted him to elaborate more on my allocation "being hijacked" but yet he was rushing to fetch her daughter....Wait..... Did I mention before that my allocation being hijacked by their other branches? YES, after two weeks of booking, HP agreement, process of down payment, the sale rep told me that my allocation is no more and have to wait for new batch to come in. Funny heh!! Definitely will pay him a visit again to squeeze more 'answers" and this time won't let him get away easily.

By the way, my VIVA still waiting for Customs excise duty. Don't know when it will be ready. What a CRUSHED HOPE experience!!

What I can say: frustrated and hope that never ever deal with this kind of people.
Going to complete my chronicle and submit complaint letter to their HQ, Perodua, Daihatsu Malaysia, NCCC.... Damn, more work!! But I don't care anymore. Any others suggestion that I can put in the complaint letter?

Thanks for the input. Will give the bank a call ASAP.

Really bad experience. For those who want to get VIVA in the near future, if the agent promise you with immediate ex-stock, get the chasis/engine no. from him and written them on your booking receipt on the spot. Any "Hanky-Panky", at least you may use it to engage them.

Bad luck for me!. But life goes on & never give up.