Ever since upgrade from 10mbps to 30mbps, my connection has been very terrible & unstable.
Never had the issue so much on 10mbps.

My 2nd house was upgraded to 30 mbps too, but till today no technician came to replace the new Maxis router. Still using old router.
But my condo was already changed last month for new Maxis router.


This the scenario for the condo issue:

05/10/2018:
- How come i waited 15 minutes to get call through?
- Then waited another 20 minutes to talk to a technical officer. Please improve by hiring more staffs or improve Quality call. I find some of the technical staff really rude. i had to cancel call & call back again because i dont want to talk to a RUDE staff to handle my case.
- Reported to Maxis that no internet connection.
- Also tell wifi is connected but got no internet. How come.
- Then they gave me case report id number


06/10/2018:
- Called Maxis again to ask for case updates (32 minutes waited)
- Was being told by Maxis that they still following up


07/10/2018:
- Called Maxis again to ask for case updates (wasted 40 minutes. Please check call recorder if dont believe me)
- Told Maxis i cannot wait so long coz i need to do work also. Cant expect me to go Starbucks to do work everytime.


08/10/2018:
- Called Maxis again to ask for case updates
- Told Maxis please change my TM silver box too incase its the one that fried the connection
- Maxis tell they still following up and nothing can be done (follow up what??)
- Was promised by Maxis that they will call up again at 7:30PM to arrange for an appointment visit by them & TM personnel.


09/10/2018:
- Till now no call by Maxis or TM to come to my hse to fix the internet issue.
- Seriously i have to call again?
- i had to wait upto 45 minutes just to talk to a technical staff and maybe will be told that my case still pending TM / or something else.
- i will call again in the afternoon to ask on my case id update because im so free......


Update as of 12:51pm, 09/10/2018:

- just hangup a call with Maxis personnel through 1800-82-1123
- no status update yet on case report id
- issue still ongoing
- no updates from TM to Maxis

This post has been edited by ceekay78: Oct 9 2018, 12:53 PM

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This post has been edited by ceekay78: Oct 9 2018, 09:57 AM

You should follow up with complain to MCMC. Just like TM, Maxis too need some knocking to get the job well done.

https://www.mcmc.gov.my/make-a-complaint/complaint-circle

By 6pm later if no update on my case, i will report to MCMC.
I give a time for Maxis to revert back with a solid update on why TM takes too long to resolve my internet issue whereas issue could have resolved within 48 hours or less.

I use twitter to DM them. Not fast response, but at least they come back to me later.

their live chat has been down for days now..

Update as of 3:10pm:
- Just received a call from Maxis technical that they & TM staff will come over to my house tomorrow morning
- finally received a call after i walked into maxis centre earlier. .... or is it just co-incidence.
- will update again tomorrow

Get them change both ONU and router!!!

i believe cant unless you have a good solid reason to why right.

ONU lifetime warranty, can insist since they are coming with spare new equipment. If router can't get free, Garage has plenty of new ones for under $150 suitable for your speed

ohh thank you.
Will inform them that.

about to do that, but wanna give them some load off time before clock strikes 6pm.
Then received a call from them earlier, so tak jadi lah for me to report to mcmc.