It started when I notice I got my account Turbo-Upgraded. yeay! or so it seems....

as the speedtest is saying otherwise...

So I head to livechat support like any other sane person would do lah...

The 1st livechat person was very straight forward, asked me to do speedtest at TM spedtester and copied the link, shared it to her.

Then she asked me to turn off the BTU and wifi for 15 secs, but before that I switch to mobile data so I won't get disconnected.

After turning the BTU and wifi back on I did another speedtest (not from my mobile data, I have a macmini connected directly to the wifi router using ethernet cable)

So I shared the speed result to her and then it began...

The livechat lady went silent for quite sometime, like more than 10 mins (yeah I waited).

So I tried to connect to livechat again and got connected with this guy... and I promptly told him I've connected with livechat previously and was disconnected I thought and I just want to continue from where we left off..

And the below happened...



seriously wtf ...

And this is the image i shared to that very tech support guy



Has anyone been getting this kind of utter-nonsense from UNIFI livechat?

Really felt I met the final boss of livechat support





HANGIN WEH

Haha, ts got troll.. In serious note.. Please keep ur router area clean... Lot's of dust, dats y the speed is slow

they're just following scripts man.. this is the case for every customer support. Just be patient and layan kebangsatan itu semua. They'll eventually reach the end of the scripts and maybe escalate you.

bonus kena potong kot.

looks like ancient mac mini, are you sure it could sustain higher than 300mbps (i do remember my old acer 5920g could only sustain 30MB/s transfer speed only via LAN, its hard disk sequential speed is up to 55MB/s)
also whats your turbo speed?

This post has been edited by zerorating: Oct 9 2018, 12:56 AM

The chat guy stuck in a loop lmao

kesian la dia weh

dahlah syif malam

ko buli dia lagi

Cukur I downgraded to pakej rm129 instead and the tm guy mali 2 days later upgrade ma router to a new one.

never use camera flash aaa. even small amount of dust looks like alot if kena camera flash.

the guy prolly dun even understand wat u r trying to say

I have Acer travelmate X and did the test using cable as well and getting same result (although it doesn't have built in ethernet port, using usb ethernet port) but come on, it can't be speed reduced that much? it was 5-6mbps, basically much lower than before upgraded, was on 10mbps

Exact same thing i was trying to say too, home already gelap, dun wanna wake everyone up.

Waste time only, just read first post green text can solve all your problem

https://forum.lowyat.net/topic/4658474

oh turbo-ed supposed to be 100mbps. 30MBs is to be expected la for mac mini but this is like 6MB/s one, lower than 10MB/s

what the f that supork chat. buat aduan kat skmm letak skali chat tu. gila punya

Take some decent laptop or computer with gigavit LAN port and use Cat6 cable to connect and test

If really bad like single digit streamyx speed, call TM again

If u get like 300+ (but is 500mbps plan) high likely ur router unable to handle higher speed, even though it's Gigabit router, u need some higher end router for 500mbps or above

Also take note that old or slow hdd might also affect the download speed, but unlikely unless u have like pc, laptop from 10 years ago


This post has been edited by squall0833: Oct 9 2018, 01:08 AM

if you have the knowledge, do dial direct without using btu

been seeing lots of this case..seems like a hard cap on btu

I would've been happy if got 30MB/s (Turbo-ed 100MB/s). But I am getting single digit shitty 6MB/s, slower than before upgrade from 10MB/s

It's a glitch in the matrix

Haha, then something is not right

Maybe give technical department a call will be better than live chat

At least they will pass someone really know whats going on to help u, or they will just send technician to go ur premises to check if unable to solve on phone call

Better than waiting on useless live chat

because its a mac, dont assume it well get driver support as good as windows.
have you check the link speed, are you getting 1000mbps or not?

final boss lol

lol that guy will dc chat when he fail to answer

i loled

this helped me after got turbo-ed. no need to bother them as i believe they are not being trained and informed in detail as in thread's green text.

anyway ts, if u wan get 1gbps speed, make sure ur lan cable cn support it, most of the lan cables we use support till 100mb je

Wow, this kind of support can report liau
Should ask to escalate.

ts fail how would he know if the picture u send is LAN cat5e
pls send a proper photo next time

Betul juga

Wait until you get the CS that I got. Lol

I asked

Me: what is the max speed I can get from this Unifi mobile?

CS: sends a copy paste shit "8GB LTE+3G for RM 50"

Me: I'm asking if your Unifi mobile has any speed caps?

CS: yes sir it's 8GB.



Vomit blood

Refer to screenshots. Worst CS ever.


Attached thumbnail(s)

holy shit that mac mini straight from 2006

6MB/s = more than 55mbps

TS, post your speedtest here la weh

Maybe u dont understand bos

Get MasLAN to help you conect LAN cable

I say get LAN cable and konek

Understand or not

Why u never owai

This

MB/s =/= Mbps

TS LOW EQ,
COULD JUST PRETEND U REDO ALL THE STEPS AND HE WILL HAVE TO LODGE A NEW REPORT FOR U

Windows kan boleh check you punya connection quality.
Go to the lan settings, windows will advise you where the bottleneck is.

So what was the prob??? Ur acc get turbo-ed but speed test didnt show result?

where is speedtest picture?

This post has been edited by WaCKy-Angel: Oct 9 2018, 08:27 AM

TS bro, they are humans too.

Treat them nicely and they will response nicely.

I've been dealing with awek/minachi unifi helpdesk and they are sweet and friendly.

sapa suruh cakap english

kan senang kalau cakap melayu

confirm CS senang paham

So how you said you feel like turbo ed but only 6mbs?

Ni semua salah Gobind, no free speed upgrade no people triggered........ owai

i once rated their livechat for 6/10
few days later TM call me to ask why and apologize

speed kena turbo

customer servis kena tebu

This. They follow standard SOP. Just said u do all those shiats. Then everyone happy.

Lol
face problem CSO trying to screw u, mayb tmnet cso havin a bad day la thus f u around, but ifeel for u. u kena owned by tm ultimate boss. wakakaka

Nice to meet kopi pes gurl of TMNut. Kecian Mr Ng.

This post has been edited by fu'house: Oct 9 2018, 09:15 AM

TS just oblige the CS la.

Customer support. TM style!

My eexperience after ordering 100Mbps pack.

Contractor: I come to your house today 11am to adjust settings(it was 9am)

Me: No. Cannot. No one home.

Contractor: Tomorrow 11am ok?

Me: 11am fixed time?

Contractor: No. Before I come, I call.

Me: I cannot be waiting for you. Fix the time.


Con: Whats your best time?


Me: 4pm fixed.







Then TM called.

TM: you no free today for upgrade ke?


Me: No. i told contractor tomorrow 4pm.
Fix the time.


TM: No fixed time.


Me: No fixed time, don't come. I am the customer. If you cannot meet my time, dont bother.

Nurul want ur d

Last time I re-setup back my router..

On phone.. Talking wif 1 girl..

Adoi.. Blur gila that time..

check your lan card

most probably is the prob

it's not even prelim stage small boss even...

you know you met the final boss when tm people call you and message you and send over pr people to deal face to face with you.

sorry sifu for the noob and oot question...

1. on cable got printed whether is cat 5/5e/6? What if my cable no printing of anything? How to check what cable is that?

2. is there any significant difference in pricing for the above cables?

3. usually the lan cable that comes with modem/router is of which category?

Tq.

This post has been edited by jlgoh9: Oct 9 2018, 09:38 AM

Omg that English

TM staff bonus 1 month only

true storeyz

still better than gomen staffs token money bonus, if they get any

When I read it, it seems the TM Tech Support is asking for picture but TS understands differently.
So who is wrong here?

OK. See my lawyer.

straight live chat with gobind la.

Ok see our team of lawyers.

No installation means contract not effected.

No problemo.

TM guy is asking for lan cable setup and not whether TS is using lan cable.

There is a difference right.

TS answers should be using Cat 5e cable with network card etc

tech support guy didnt ask TS clearly

"please attach your LAN cable set up at here" x9000

Well the grammar used by CS is also kind of confusing.

they bought a chat bot pretending to be final boss.

Do you realise you were chatting with a robot assistance?

Just straight talk to the operator.

you lan port is gig or 100mbps. must use cat5e and above provided your router is gig

That final boss pic...got me laughing kaw kaw.

Tak payah work as CS kalau tak pandai english. Menyusahkan hidup orang lain

You need to wipe it down...dawg.....don be cheapo and get RM999 model from lowyat


This post has been edited by doppatroll: Oct 9 2018, 10:11 AM

haiya.. you all go on FB will find me easily one la.

TM Live chat outsource teams really like that..
Nothing to comment due to extreme save cost for after sales service..