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> Unifi Livechat ... INTENSIFIEESSSS, Todei I met UNIFI Livechat final boss...

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kurtkob78
post Oct 9 2018, 09:47 AM

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straight live chat with gobind la.
LamboSama
post Oct 9 2018, 09:50 AM

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QUOTE(prophetjul @ Oct 9 2018, 09:46 AM)
OK. See my lawyer.
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Ok see our team of lawyers.
iGamer
post Oct 9 2018, 09:50 AM

Toxic ktards probably losers irl
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QUOTE(Zoho @ Oct 9 2018, 09:43 AM)
TM: Ok, we wont come. You can cancel the cotract and pay Rm500 penalty. Thank you for using Unifi. We wont miss you.
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No installation means contract not effected.
prophetjul
post Oct 9 2018, 09:50 AM

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QUOTE(LamboSama @ Oct 9 2018, 09:50 AM)
Ok see our team of lawyers.
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No problemo.
prophetjul
post Oct 9 2018, 09:51 AM

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QUOTE(iGamer @ Oct 9 2018, 09:50 AM)
No installation means contract not effected.
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thumbsup.gif
cfa28
post Oct 9 2018, 09:52 AM

Look at all my stars!!
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TM guy is asking for lan cable setup and not whether TS is using lan cable.

There is a difference right.

TS answers should be using Cat 5e cable with network card etc
asphiroth
post Oct 9 2018, 09:58 AM

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QUOTE(khainiz94 @ Oct 9 2018, 09:43 AM)
When I read it, it seems the TM Tech Support is asking for picture but TS understands differently.
So who is wrong here?
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tech support guy didnt ask TS clearly

"please attach your LAN cable set up at here" x9000
khainiz94
post Oct 9 2018, 10:01 AM

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QUOTE(asphiroth @ Oct 9 2018, 09:58 AM)
tech support guy didnt ask TS clearly

"please attach your LAN cable set up at here" x9000
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Well the grammar used by CS is also kind of confusing.
happyking4ever
post Oct 9 2018, 10:03 AM

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they bought a chat bot pretending to be final boss.
SUSskyblu3
post Oct 9 2018, 10:04 AM

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QUOTE(subdroid @ Oct 9 2018, 12:49 AM)
It started when I notice I got my account Turbo-Upgraded. yeay! or so it seems....

as the speedtest is saying otherwise...

So I head to livechat support like any other sane person would do lah...

The 1st livechat person was very straight forward, asked me to do speedtest at TM spedtester and copied the link, shared it to her.

Then she asked me to turn off the BTU and wifi for 15 secs, but before that I switch to mobile data so I won't get disconnected.

After turning the BTU and wifi back on I did another speedtest (not from my mobile data, I have a macmini connected directly to the wifi router using ethernet cable)

So I shared the speed result to her and then it began...

The livechat lady went silent for quite sometime, like more than 10 mins (yeah I waited).

So I tried to connect to livechat again and got connected with this guy... and I promptly told him I've connected with livechat previously and was disconnected I thought and I just want to continue from where we left off..

And the below happened...

user posted imageuser posted imageuser posted image

seriously wtf ...

And this is the image i shared to that very tech support guy

user posted imageuser posted image

Has anyone been getting this kind of utter-nonsense from UNIFI livechat?

Really felt I met the final boss of livechat support

user posted image

ranting.gif  vmad.gif  bangwall.gif  mad.gif

HANGIN WEH
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Do you realise you were chatting with a robot assistance?

Just straight talk to the operator.
SUSdgrebel
post Oct 9 2018, 10:07 AM

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you lan port is gig or 100mbps. must use cat5e and above provided your router is gig
taint8
post Oct 9 2018, 10:07 AM

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That final boss pic...got me laughing kaw kaw.
hirano
post Oct 9 2018, 10:08 AM

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QUOTE(pakmulau @ Oct 9 2018, 08:30 AM)
sapa suruh cakap english

kan senang kalau cakap melayu

confirm CS senang paham  biggrin.gif
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Tak payah work as CS kalau tak pandai english. Menyusahkan hidup orang lain
doppatroll
post Oct 9 2018, 10:11 AM

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QUOTE(ah78 @ Oct 9 2018, 12:52 AM)
Haha, ts got troll.. In serious note.. Please keep ur router area clean... Lot's of dust, dats y the speed is slow
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You need to wipe it down...dawg.....don be cheapo and get RM999 model from lowyat
user posted image

This post has been edited by doppatroll: Oct 9 2018, 10:11 AM
patienceGNR
post Oct 9 2018, 10:28 AM

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QUOTE(fu'house @ Oct 9 2018, 09:08 AM)
Nice to meet kopi pes gurl of TMNut. Kecian Mr Ng.
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haiya.. you all go on FB will find me easily one la.
JuneResources
post Nov 5 2018, 10:33 AM

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TM Live chat outsource teams really like that..
Nothing to comment due to extreme save cost for after sales service..
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