can we ? the grab driver cancel the trip at last. so i was not able to report.

another case also happened at PJ, where i booked grab at RM5, before raining. Right after I booked, it started raining, and getting heavier and heavier. So, I waited with my umbrella, but still splashed by raindrops for about 8 minutes. And, grab driver didn't appear saying that i plotted from home (i stayed at cheras). The driver cancelled my booking then. so I was not able to lodge report also. Apparently i rebooked grab, it increased to RM8 due to high demand during raining day.

Somehow, I think grab app shall require customer to agree to cancel before driver can cancel the trip / booking. At least, both parties need to agree for the same reason of the cancellation. Else, grab shall give chance for either customer / driver to complain.

if from KLIA have 4ppl must call 6ppl car ? cannot call normal grab ?