Ever since the speed upgrades, I have been noticing a lot of total connection loss to my condo.

Seems to happen more frequently at night, if I download a large file, then the connection will drop completely in my entire house, wired , wireless, different access points, totally gone.

Usually the connection will re-establish itself after 15-30 mins, occasionally if I reset the modem, it will reconnect quicker.

Anyone else experiencing this issue? I am in Bangsar.

Using a Linksys EA6500

But I will troubleshoot with a different router.

Funnily enough the disconnections usually only happen during peak times 8-10pm....rest of the time seems ok...I initially thought it was some kind of throttling/traffic regulation measures, but executed poorly on their end?

We will see if a new router fixes the issues.

I've been using the 6500 for a 500Mbps subscription for a couple years already...

This post has been edited by pltan: Nov 16 2018, 10:01 PM

I'm using a Linksys EA6500, but the disconnects are weird for me. It NEVER disconnects during off-peak hours. But regularly disconnects around 8-10pm if I download something large. Does yours occur every single time no matter what?

Anyway we'll see what the new router does.

I remember a few weeks ago, there were other forum posters that seemed to only have issues during peak periods as well, making everyone wonder if time was throttling or restricting access.

There seems to be some form of control going on with Time. I was just speaking to them on the phone, as I have a similar issue you are describing. I don't torrent, but I buy a lot of PSN and Steam games which are quite sizable, and I also stream a lot of content from Netflix/Hulu/Amazon. Anyway , when we spoke the lady told me I had used 35gb in the last few hours and that was extremely high, and that should be one week's worth of fair usage, and when that happens I need to reset my router. We had a bit of an argument about what is fair usage, especially in this day and age of everything being digital and the pure size of content. Seems like Time is a bit behind the Time in this regard. I'm rather disappointed in their response.

I had uploaded about 1Gb of video to YouTube, basically a short 4K clip of some drone footage. She said that 1Gb is worth a week of fair uploading. Gobsmacked.

Bangsar, having issues also.

Anyone still experience some kind of throttling/slowdown?

I am on a 1Gbps account.

Downloading the Division 2. Was getting 100 Mb/sec on download, then at 8/42 GB for the download, internet cut. Had to reset router.

After reset router getting 100 Mb/sec again, then at 18/42 Gb on the download...internet cut again. Just had to do another router reset.

Cut again at 28/42 Gb.......


Anyone else experiencing this?

This must be something on Time's end, where they are monitoring bandwith use.

This post has been edited by pltan: Mar 14 2019, 12:51 PM

I will try that.

This actually started happening only after the upgrade to 1Gbps, and I've been a max plan subscriber of Time for over 6-7 years.

They even changed the modem for me a month or so ago, and yet this still happens.

Will give a direct connection a go...

It’s been bad today.

Bangsar, Zehn Pantai Condominium.

6-7 times in the span of 2 hours that I am aware of.

No, I am using a Linksys.

It's currently an EA6350 I do believe, it was changed recently from another Linksys I've had for the past three years.

Basically I've been a top tier package subscriber to Time for over seven years, back when it was 30Mbps.

For the past few years on a 500Mbps package, and over the entire duration as a Time subescriber I've had hardly any noticable issues with connectivity. Suddenly when 1Gbps was introduced, I started getting very regular disconnects on the old Linksys router. So the 6350 was brought in as a replacement.

Sadly I'm still getting issues with my connection. If I download something at near max speed, it will almost always disconnect.

Thanks,

I will try to circumvent the router, but doesn't the router have some Time login information?