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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps
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jjj2
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Oct 16 2018, 09:30 AM
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QUOTE(ck8811 @ Oct 16 2018, 08:09 AM) Anyone received their first bill under the new package price Rm139? I had signed up since the price was rm129 and got rm2 auto debit rebate every month. Since the new package price kicks in, i got upgraded to rm139 500mbps package with rm10 discount (still effectively paying rm129 subscription) but the auto debit rebate has been missing. Anyone experienced the same? Hi, you may check with CS @ 1800 18 1818 & if not reflected in your new package, you may enroll Auto Debit again via Selfcare portal (selfcare.time.com.my). Thanks.
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jjj2
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Oct 16 2018, 09:42 AM
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QUOTE(gu~wak_zhai @ Oct 16 2018, 09:32 AM) anyone?  If you click on upgrade/downgrade in the selfcare, it will be reflected in 3-7 days. Some customers notice a change just the following day.
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jjj2
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Oct 16 2018, 01:15 PM
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QUOTE(samsung18 @ Oct 16 2018, 11:08 AM) Anyone using D-Link 850L and able to achieve 500mbps? If yes, what are the setting required? No specific setting to tune, based on Installation real tests, wireless hardly go above 350Mbps. You will need a better router. Thanks.
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jjj2
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Oct 17 2018, 10:22 AM
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QUOTE(prs516 @ Oct 17 2018, 08:18 AM) I'm using 500Mbps package with D-Link DIR-850L now. Planning to upgrade to TP-Link Archer C7. Will it improve my wifi speed & coverage if i upgrade? Other router recommendation beside Archer C7 with same price range? Thanks. Yes definitely.
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jjj2
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Oct 17 2018, 10:28 AM
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QUOTE(locoroco2 @ Oct 17 2018, 10:06 AM) Can your TIME fibre load YouTube now? QUOTE(idoblu @ Oct 17 2018, 10:07 AM) youtube is down at the moment QUOTE(stij @ Oct 17 2018, 10:09 AM) I’m going to ask this also, down worldwide for no reason hehehe Youtube is experiencing a global outage.
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jjj2
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Oct 17 2018, 01:21 PM
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QUOTE(Yellow lemon @ Oct 17 2018, 12:13 PM) hi guys, Time old user here, recently received a email and sms from time saying upgraded from 100mpbs to 500mbps. but until today, the speed test shows like never upgrade before around 90mbps only even using cable. wanted to call Time to ask also not easy to reach them.. sigh Hi, Precheck the followings first : 1) Router WAN & LAN port are both Gigabit (1000Mbps) 2) Use good quality Cat5e/Cat6 network cable 3) Use a computer that has Gigabit network port 4) Test it via TIME speedtest server (speed.time.com.my) with cable. Btw, which router are you using ? Thanks.
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jjj2
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Oct 17 2018, 02:37 PM
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QUOTE(stij @ Oct 17 2018, 01:24 PM) Hi all, after some considerations I m going to downgrade the plans to 100Mbps, as I have questions, is there any fees will be charged? And I have a free router AC-1200, but as at first page mentioned, within contract with free router >>> not offered? Thanks in advance Are you still within contract ?
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jjj2
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Oct 17 2018, 02:39 PM
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QUOTE(happyboy1234 @ Oct 17 2018, 01:26 PM) my time fiber is nvr get to hit 400mb and above, if change a router will it help ? any router recommend around rm500? currently using ac1200 Wired you can get up to 500Mbps with this Archer C1200... wireless approx. 3xx--4xxMbps max. Thanks.
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jjj2
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Oct 17 2018, 03:04 PM
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QUOTE(stij @ Oct 17 2018, 02:42 PM) Yes sir, still in contract, installed Feb 2018 with Mr. Y that doesn’t help much after sales. Hi Bro, If you are still within contract, after downgrade, all promos that you are currently enjoying (if any) will be removed, and contract will be reset. There is no penalty. Have you claimed your free router ?
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jjj2
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Oct 17 2018, 05:44 PM
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QUOTE(stij @ Oct 17 2018, 05:35 PM) How to claim and how do I know that bro? Bcs now Im using TP Link aC1200 provided by TIME  If you are using Archer C1200 there will be no free router anymore. The Free Router is a campaign to enable those customers whom previously using ZTE H298N & even older Linksys routers to replace with dual band routers. Thanks.
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jjj2
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Oct 17 2018, 07:24 PM
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QUOTE(stij @ Oct 17 2018, 06:52 PM) Then does it mean after downgrade I will still eligible to use that router right? Hehehe thanks a lot sir That router is the default router came with your Installation. Yes you are eligible to use that after your downgrade.
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jjj2
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Oct 18 2018, 10:37 AM
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QUOTE(hanny562 @ Oct 18 2018, 10:03 AM) But mine is weird one. my one is copper -> Huawei BTU --> copper --> Router. I saw fiber box but they are not using it. Strange  and after few days i test again, I can't even go to 500Mbps. my speed keep stuck at 120~150Mbps , wired and wireless 5ghz. need advise on what should I do Hi, Which building are you in ? Can you take some pics to pm me ?
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jjj2
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Oct 18 2018, 10:39 AM
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QUOTE(Yellow lemon @ Oct 18 2018, 09:29 AM) thanks for reply bro.. im using the free router from Time (DIR 850 - not sure correct name or not) the round shape one. i agree using right item that may help boosting the speed. but now im comparing apple to apple. 100mbps and 500mpbs.. base on the same set up. Yes, that's DIR850L. Are you able to check your computer network port ? It has to be gigabit (GE).
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jjj2
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Oct 18 2018, 12:25 PM
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QUOTE(hanny562 @ Oct 18 2018, 11:34 AM) I'm in Setia Pinnacle, Penang. Will take some photo let u see at night after work  Ok.You may whatsapp to me. Thanks.
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jjj2
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Oct 19 2018, 10:16 AM
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QUOTE(caesar18 @ Oct 19 2018, 09:48 AM) yesterday night rush to Lowyat to but the TP link AC2300. lucky still got one stock left. I run a speed test inside the TP link router it self and got about 800++ speed, and when i connect LAN use laptop and i got about 500++. By the way i'm on the 1gbp. i suspect is my laptop firewall and antivirus cause the speed decrease like 300++ Do u guys think so? Yes it is possible, in fact one of our SOP when performing Installation is to turn this off. Thanks.
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jjj2
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Oct 19 2018, 10:18 AM
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QUOTE(koguma @ Oct 19 2018, 10:00 AM) I would like to mention, that TIME has been unable to provide me with 1Gbps service. They've upgraded me to 1Gbps, and are billing me for 1Gbps, but are still providing me with the old speed of 500Mbps. I've had a ticket open with them for over 9 days. The issue was confirmed by an on-premises independent Time Installer, and there's still no solution. While I'm happy with TIME, please make sure you test your speed to make sure you're actually getting what you're paying for. What is the speed the Installer getting while connecting directly to the ONU?
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jjj2
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Oct 19 2018, 12:21 PM
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QUOTE(terdit @ Oct 19 2018, 10:31 AM) router is without antenna type, model is DIR-850L. will check on the cable tonight same things happen again this morning, i try to restart the modem first, but still same have WIFI but without internet. then i restart the router (DIR-850L), every work fine after that. (Both light are green before restart) So the problem is the router?  Issues like intermittent connection hang & speed drops are known for this Router, if too frequent, then you will need to get a new router. Thanks.
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jjj2
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Oct 19 2018, 12:22 PM
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QUOTE(jimbet1337 @ Oct 19 2018, 12:17 PM) my ping is now constantly 12ms. Previously was 3ms. nothing to worry about, right? should be negligible. Yes it's normal, no worries
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jjj2
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Oct 19 2018, 12:24 PM
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QUOTE(chnghs @ Oct 19 2018, 11:16 AM) Reading thro the postings, I am tempted to get a better router, than the stock one provided by Time. The question is , if I were to get a better one, I am worried about the setting up. Easy? hard? Plug and play? And how to set it up. I like to get one that can penetrate a couple of walls in my apartment. Any suggestions? Just text/pm/whatsapp/email me, will guide you steps to set it up. Thanks.
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jjj2
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Oct 19 2018, 12:25 PM
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QUOTE(terdit @ Oct 19 2018, 12:24 PM) Yeah seems getting new router is the best way for my case  Yes , a wise choice to get a new one.
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