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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps

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FusionXY
post May 29 2020, 01:56 PM

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QUOTE(spacerx @ May 29 2020, 01:39 PM)
No. Through live chat
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Oh, you may call CS hotline to confirm further.

Thanks.

FusionXY
post May 29 2020, 04:05 PM

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QUOTE(carloz28 @ May 29 2020, 03:52 PM)
My time WiFi network mysteriously changed its name to “ Blazing speed “ and now I can’t connect to the network anymore

Talk about blazing, it’s infuriating

Any sifus here can clarify what actually happened and how to troubleshoot?
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Hi, I would like to suggest you to factory reset the router.

May I know whether that you have PPPoE details with you?

Thanks.
FusionXY
post May 29 2020, 04:29 PM

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QUOTE(carloz28 @ May 29 2020, 04:15 PM)
Using TP Link c1200. Is that what u r asking when u mentioned pppoe? Sorry I’m not in IT line

Does factory reset the router will help? Do I have to reconfigure the router settings again?
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Can you check your PPPoE there in your settings.

Some C1200 can get the password over there.
Before you reset the router. Check the PPPoE details.

Thanks.
FusionXY
post May 29 2020, 04:34 PM

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QUOTE(Damenshow @ May 29 2020, 04:31 PM)
Hello,

Would like to ask any sifu encounter this thing?

I am unable to connect to the internet using TIME for the past few days. After i consult with the customer service and they requested someone to look at the problem. After that, they said there is problem with the fibre connector at the building and said it can be fix my changing the fibre connector. Then, they offer the service to change the fibre connector with a total charge RM150 inclusive the manpower and fibre connector...

Is tis a normal price or i kena con d?
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Hello, May I know whether LOS is Blinking on the router?

Thanks.
FusionXY
post May 29 2020, 04:39 PM

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QUOTE(carloz28 @ May 29 2020, 04:36 PM)
Hmmm.... I can’t even get into the main router interface page to configure or check the pppoe.

I tried to connect my laptop directly to the router using Ethernet cable but met with a blank page....
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Let me help with this...

Check your PM for more instructions and guidance.

Thanks.
FusionXY
post May 29 2020, 05:09 PM

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QUOTE(Damenshow @ May 29 2020, 04:45 PM)
Hello Sifu,

They have fixed my internet connection jor.. but i has paid the charges for RM150.. I am just curious is it that expensive or just a normal price?
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That's depends on the building infra.

We can't comment regarding this.

Thanks.
FusionXY
post May 29 2020, 10:37 PM

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QUOTE(spacerx @ May 29 2020, 10:31 PM)
[attachmentid=10503184]

Crazy time
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Wow! Your Internet is back?

Repeated test also the same?
Try OOKLA to test the speed.

Thanks.
FusionXY
post May 29 2020, 10:55 PM

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QUOTE(AdvNetwork @ May 29 2020, 10:45 PM)
talking with TIME insider.. they looking for changing GPON... looking for GPON support up to 3G
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Changing the ONU?

Thanks.
FusionXY
post May 30 2020, 03:53 PM

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QUOTE(llk @ May 30 2020, 03:32 PM)
Hi, any Time agent here? My 2-year contract with Time expired last month if i wanna to lock another 24 months what are the benefits i can get?
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Hello, you may check your Self Care whether that you are eligible to get a free router from TIME when you renew contract under Shop section.

Thanks.
FusionXY
post Jun 1 2020, 01:00 PM

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QUOTE(mansooriqbal @ Jun 1 2020, 01:43 AM)
Time still pays RM500 pro rated penalty for you if you shifting from Unifi to Time?
Yes, TIME EASY SWITCH will waive the RM 500 when you switch from TM Streamyx/TM Unifi/Maxis to TIME.

I wanna ask what happens if say you maintain both connections? As at first you decided to terminate Unifi but later decided to keep Unifi too and move it to a different house?
If you apply Easy Switch before signing up TIME.
TIME will waive the penalty.
You can maintain both Unifi and TIME. As TIME and Unifi doesn't use the same infrastructure.
You can move Unifi to a new house but I am not very sure about the relocation fees for Unifi.
For TIME Relocation Fees is RM 120 to move to another house in a different building.
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QUOTE(athlon @ Jun 1 2020, 11:36 AM)
need some advise... i've changed my router to Asus RT-AX56U for my time 500mpbs connection due to the old tplink ac1200 having connectivity problem and constant disconnecting issue... can i claim warranty from time or tplink direct or any bros here can assist? the modem provided by time is on Nov 2018, should be still under warranty?
TIME Routers do carry 2 years warranty.
You can only claim warranty from TIME as the C1200 use TIME Firmware.

C1200 have a lot of issues. You are not alone.
I have this router and using 500Mbps also have disconnection issues.
Other members also experience problems with this router as TIME already change from C1200 to EC230.

Thanks.

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This post has been edited by FusionXY: Jun 1 2020, 01:04 PM
FusionXY
post Jun 1 2020, 01:12 PM

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QUOTE(athlon @ Jun 1 2020, 01:05 PM)
noted, just logged the complaint with TIME... they said will get a support to call me to verify.. not sure when they will call and fix it... hopefully get a new router...
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OK. Not sure TIME will provide you TP-Link EC230 as replacement.

Nowadays, new customers will be given TP-Link EC230 instead of C1200.
How's the performance on your ASUS AX56U?

Thanks.
FusionXY
post Jun 1 2020, 01:42 PM

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QUOTE(athlon @ Jun 1 2020, 01:29 PM)
AX56U awesome... DL/UL can overhit 500Mbps most of the time... almost every corner of my place also covered now...
but i also used the DIR868L as repeater also at the back of the room... last time having no signal, now average can get 200mbps (5GHz) at the back room
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Wow! Thanks for the info.

It's a nice a nice router to own.

Thanks.
FusionXY
post Jun 2 2020, 02:30 PM

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QUOTE(Liuteva @ Jun 2 2020, 01:57 PM)
Use back the stock Huawei modem?
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Hello, only the router can be changed.
Do let me know if you need recommendation of routers.

Thanks.
FusionXY
post Jun 2 2020, 04:15 PM

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QUOTE(veryhungry @ Jun 2 2020, 04:02 PM)
Hi all shifu

I am currently using TIME 500mbps plan but lately my connection has been poor. Am thinking to upgrade my router as I am using the old TIME router D-link 2F5C which I signed up 3 years ago for free. I am staying in 1500sqft condo whereby some of the room can only connect to 2.4Ghz and not very stable lately. Any advise what router should I get? I am not a hardcore gamer, only playing phone game smile.gif  Thank you!
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Hello, may I know what's your budget?

Thanks.

QUOTE(Liuteva @ Jun 2 2020, 04:02 PM)
Yes, I need recommendation. I mean is there any configuration needed for stock modem.

Condo unit but master room only around 70% signal.
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For Huawei Modem, you don't need to do anything.

For Router, you need to get the PPPoE details ready.
For ID should be XXXX@timebb.

Thanks.
FusionXY
post Jun 2 2020, 04:33 PM

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QUOTE(Liuteva @ Jun 2 2020, 04:16 PM)
Any recommendation? Budget up to 1000.
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What's your plan speed and how big is your house?

QUOTE(veryhungry @ Jun 2 2020, 04:20 PM)
RM400 and below. Don't mind going over RM400 if needed smile.gif Thanks shifu
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ASUS AX56U
FusionXY
post Jun 2 2020, 04:37 PM

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QUOTE(Liuteva @ Jun 2 2020, 04:35 PM)
1.0 and 952.

Living room is not at center but side.
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You mean 100Mbps and 952sqf?

Thanks.
FusionXY
post Jun 2 2020, 04:43 PM

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QUOTE(Liuteva @ Jun 2 2020, 04:41 PM)
1.0Gbps.
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Do you have Wireless AX Devices with you?

Thanks.
FusionXY
post Jun 2 2020, 04:49 PM

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QUOTE(Liuteva @ Jun 2 2020, 04:45 PM)
Only phone.

6 has better range?
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You mean Wi-Fi 6?

Devices support AC?

Thanks.
FusionXY
post Jun 2 2020, 05:01 PM

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QUOTE(Liuteva @ Jun 2 2020, 04:51 PM)
Yes 6. Yea, most of my devices support AC.
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ASUS ROG Rapture GT-AC2900
FusionXY
post Jun 2 2020, 05:12 PM

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QUOTE(Liuteva @ Jun 2 2020, 05:11 PM)
Many thanks!

I will check this out.
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You're welcome... biggrin.gif biggrin.gif biggrin.gif

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