This month no extra charges already.

Back to normal without Advance Post Service Tax

Thanks.

There will be RM 500 penalty when you terminate under contract.

Thanks.

Hi. Which router that you're currently using?

You need to get the PPPoE details ready.
After you factory reset you need to key in your PPPoE details.

For example, ID: XXXX@timebb
I can guide you with the configuration.

Thanks.

The PPPoE details is written in your work completion form.

EDIT: You may get the PPPoE Password by using Inspect Element.
I may guide you.

Thanks

This post has been edited by FusionXY: Oct 14 2018, 05:22 PM

Do let me know if you need further assistance.
Do key in the same Wi-Fi ID and Password ya.
Later everyone ask what happened to the Wi-Fi.

I'm happy to help you out.

Thanks.

Hi. Are you still on contract?
If still under contract, got contract reset or penalty when downgrade.

You may check your self care what will happen when you downgrade.

You subscribe TIME using new sign-up or easy switch?

My advice to you is not to share out your Account and Service ID here. As it may reveal some of your personal information.
Try not post your private information here.

You may PM the Account and Service ID Number instead of posting it here.

Thanks

This post has been edited by FusionXY: Oct 14 2018, 11:27 PM

Done. You may answer to my questions.

I'm able to help you out.

Thanks

You're welcome bro.

Since you're under contract.
Contract will reset.

Thanks.

You're welcome bro.

Have a nice day.

Thanks.

Which router that you're using?

The TIME stock router C1200?

Thanks.

First thing, login to your router via 192.168.0.1 on your browser.
Key in your login ID and Password.
The Password is TIMEXXXX, the XXXX is the last 4 Mac address of your router.

Go to Advance tab and follow the instructions.

Thanks.

Hi, try to perform direct connection to ONU and check whether you can get full speed of 500Mbps.
To perform direct connection, you must get your PPPoE details ready.

Or alternatively, you may try to restart your both equipments.
Check whether your PCs is capable of getting above 100Mbps over LAN which the link speed shows 1Gbps on your laptop.

You may WhatsApp me if you need a faster response.

Thanks.

This post has been edited by FusionXY: Oct 15 2018, 09:19 PM

You're welcome.

I'm able to help you out with other things.

I hope your issues can be solved.

Thanks

Hi, you're using 1Gbps?

Try to restart your both equipments.
Which state are you in?

That is strange with your issue now.

Thanks.

Hi, do try out and see.

If possible, test out 5GHz and see.
Have you tried another LAN Cable?

Thanks.

Have you perform a direct connection to ONU to test out.

It seems those who upgraded to 1Gbps now having problems with the speed.

Thanks.

Hmm... So troublesome for your case. Or alternatively you can get USB 3.0 Adapter to try out.

One of the forumer here also having problems of not getting full 1Gbps using the Gigabit Ethernet Adapter.

Thanks.

Hi, to perform direct connection to ONU. You must get your PPPoE details ready and connect to ONU from Laptop bypass the router and see whether you can get speed.

Check your link speed on your laptop as bro wirelessbuyer mentioned.

Do let me know if you need further assistances.

Downgrade from which plan to which plan?

Thanks

Hi, using Windows 10?

If yes, then go to Settings --> Network & Internet --> Network and Sharing Center --> Change Adapter Settings --> select Ethernet --> Properties --> Configure --> Advanced Tab --> Check Speed and Duplex is in auto mode instead of 100Mbps.

Thanks.

This post has been edited by FusionXY: Oct 17 2018, 07:17 PM

Your C1200 can perform well on 100Mbps line as it is up to 300Mbps over Wi-Fi.

Thanks.