Hi, may I know that you're staying on Landed or High Rise?

Thanks.

landed

Unfortunately, TIME is not available on landed because cannot install ports.

Thanks.

Hi, thank you for responding to my issue, please see my answer below:

1)Yes, when the globe indicator turn red, the internet is down.
2) My current firmware is 20180502 rel.45702 which is the latest.

Please see screenshot attached.

Hi, my advice to you is to hide the IP Address and Wi-Fi SSID when posting it here.

The speedtest looks bad. Negative on both DL and UL.

Check the RAM and CPU status on your router.

Thanks.

Thank you for your advice, will take note on that, please see my screenshot for the RAM and CPU status.

CPU load is the way too high.
When the router overloads may results in frequent disconnection.
Your firmware is the latest from TIME.

Let our expert bro jjj2 with this case.

Thanks.

Thank you for pointing out the CPU load, how can I reduce it? And what the best level to maintain?

It should be below 50%.

Mine CPU and RAM loads are 33% on Archer C9.

Thanks.

Just change your router, bro. I recommend the Tenda AC18 or Archer C7 v5.

Do you enable NAT Boost in system parameters?

Hi bro, yes both NAT and NAT boost is enable, should I disable it? And what does it do? Thank you.

Is this look ok ? Or I should get full 500 instead ?

This is consider normal.

Thanks.

which router do you use?

30Mbps package but hardly get 50% of it....

Dear Members,

If anyone have face this issue before? Recently, if i left my TIME modem/router idle (not connecting) for overnight, in the next morning or afternoon, when i try to connect, it will state "Cannot be connected" , and i will need to restart my modem + router then all back to normal again..

all these issue just happen recently only..before this are alright.

So far never occurred to me. I do have one time issue where the router self restarts while I'm using it.

Hi, I am currently using Unifi and intended to switch to Time. Based on my understanding, i need to submit my "intention to terminate the Unifi service" to TM 30 days before I can terminate the service at TM Point (which is a stupid idea from TM), should I apply the Time Internet now or should I wait for 30 days?

P/S: My 24 months contracts ended coupled of years ago, i am free to go anytime.

Few free to refer to the pm for arrangement.

Thanks.