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 Using IOS12, Iphone 7, but no AIRDROP, Not in General menu/ settings. Pls Help!

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TSSalience
post Oct 7 2018, 07:05 PM, updated 6y ago

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As topic, using Iphone 7 128gb on IOS12 (latest OS) however, AIRDROP function not available on general menu. Cannot click.

When i search for airdrop on the search bar, it shows the items but it is not enabled on the menu and i can't click or see the shortcut.

It is on 3d touch on the control panel when i swipe up but i cannot enable it.

tried restarting network settings, hard and soft reset, relogging into itunes and icloud but still no avail. anyone has any experience?
jumpstat
post Oct 7 2018, 08:40 PM

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Do a full backup to iTunes, full factory reset on the phone. Run as new phone and check airdrop working or not in ios12. If ok. then restore the backup you have just made in iTunes.
leon898
post Oct 8 2018, 09:52 AM

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restore via iTunes.

that's the only way to troubleshoot an iPhone bug
TSSalience
post Oct 9 2018, 01:23 AM

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QUOTE(jumpstat @ Oct 7 2018, 08:40 PM)
Do a full backup to iTunes, full factory reset on the phone. Run as new phone and check airdrop working or not in ios12. If ok. then restore the backup you have just made in iTunes.
*
did this. when restores IOS and set up as new phone, airdrop was available. when restored back up apps etc, airdrop disappeared!!
jumpstat
post Oct 9 2018, 10:11 PM

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QUOTE(Salience @ Oct 9 2018, 01:23 AM)
did this. when restores IOS and set up as new phone, airdrop was available. when restored back up apps etc, airdrop disappeared!!
*
Then, in this case most probably 1 or 2 of your apps is conflicting with ios12. Update all yur apps, then see whether resolve your issue. If not, then remove the apps starting with the last one you installed. Usually its 3rd party apps thats creating the issue.

 

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