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Enquiries/Recommendations Lenovo customer service

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seichirosano
post Mar 11 2019, 08:55 PM

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QUOTE(prasys @ Mar 11 2019, 07:22 PM)
Oh boy now laptop is stuck with custom. No import permit

Saw your post in FB . Looks like Lenovo still hasn't learned
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whats happen? can i have the link i wanna read about it. do we need to provide any documentation? or just delay few days to get laptop?
prasys
post Mar 11 2019, 09:23 PM

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QUOTE(seichirosano @ Mar 11 2019, 08:55 PM)
whats happen? can i have the link i wanna read about it. do we need to provide any documentation? or just delay few days to get laptop?
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https://www.facebook.com/LenovoMY/posts/ive...55831897433100/

and

https://forums.lenovo.com/t5/General-Discus...ng/td-p/4203258

Just scolded them. Let's see....
SUSxcves
post Mar 11 2019, 10:32 PM

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QUOTE(seichirosano @ Mar 11 2019, 12:01 PM)
hey, i've also recently ordered from lenovo website. may i know how long does it take to build? the order status is on 7 march, but expected to ship is on 15 but its "grey" out.
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QUOTE(prasys @ Mar 11 2019, 01:42 PM)
This is mine , [attachmentid=10201159]

Took about 1 week , currently its shipped (at KLIA) , so all in all it takes about 2 weeks for it to arrive
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QUOTE(prasys @ Mar 11 2019, 07:22 PM)
Oh boy now laptop is stuck with custom. No import permit

Saw your post in FB . Looks like Lenovo still hasn't learned
*
i bought my legion y530 on at 3pm on friday, 22nd feb.

i receive the rm1 mouse and bag on 26th feb shipped from HK..
at same time the laptop updated to shipped from delivery from lenovo's china factory to the shipping port in Shanghai..
then on 27th its already on its way to Malaysia.
on 28th arrived Sepang 5am..
all was going well and delivery time/date stated for 1st March, Friday.

then whole day i anticipating to get delivery call from UPS. turns out didnt happen, status update shown stuck at customs cause no import license.
same for Saturday no activity.
i was expecting it to clear on Saturday actually. but it didnt happen then i was upset dy thought die la gonna have more delays since weekend they dont work or what..

funnily enough, on Sunday it cleared customs at 3pm after got the import license sorted. then sunday night itself shows my package being transferred from sepang to shah alam.
then Monday 4th March, my laptop arrived at shah alam around 5am.
and from shah alam arrived to my doorstep at 1pm..

So all in took about 10 days to get my laptop from the time i placed my order.
would have been 7 days if not for the import license issue.
idk whose fault is it, whether its ups or lenovo. but from the looks of it, UPS did a good and swift job from the moment my laptop left the factory in china.
all actions were prompt and completed within the same day. delay only started happening when it arrived in malaysia customs..

anyway i didnt need to do anything, it sorted itself out. so no complains from me as its still within the 1~2 week shipping period they mentioned..
unless yours takes >2weeks?

This post has been edited by xcves: Mar 11 2019, 10:43 PM
seichirosano
post Mar 11 2019, 11:55 PM

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QUOTE(xcves @ Mar 11 2019, 10:32 PM)
i bought my legion y530 on at 3pm on friday, 22nd feb.

i receive the rm1 mouse and bag on 26th feb shipped from HK..
at same time the laptop updated to shipped from delivery from lenovo's china factory to the shipping port in Shanghai..
then on 27th its already on its way to Malaysia.
on 28th arrived Sepang 5am..
all was going well and delivery time/date stated for 1st March, Friday.

then whole day i anticipating to get delivery call from UPS. turns out didnt happen, status update shown stuck at customs cause no import license.
same for Saturday no activity.
i was expecting it to clear on Saturday actually. but it didnt happen then i was upset dy thought die la gonna have more delays since weekend they dont work or what..

funnily enough, on Sunday it cleared customs at 3pm after got the import license sorted. then sunday night itself shows my package being transferred from sepang to shah alam.
then Monday 4th March, my laptop arrived at shah alam around 5am.
and from shah alam arrived to my doorstep at 1pm..

So all in took about 10 days to get my laptop from the time i placed my order.
would have been 7 days if not for the import license issue.
idk whose fault is it, whether its ups or lenovo. but from the looks of it, UPS did a good and swift job from the moment my laptop left the factory in china.
all actions were prompt and completed within the same day. delay only started happening when it arrived in malaysia customs..

anyway i didnt need to do anything, it sorted itself out. so no complains from me as its still within the 1~2 week shipping period they mentioned..
unless yours takes >2weeks?
*
wow, 10 days is really really impressive. *finger crossed*
ZM Fong
post Mar 12 2019, 01:03 AM

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QUOTE(xcves @ Mar 11 2019, 10:32 PM)
snip
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everyone's story will be about the same I think
Rebeccachong
post Mar 12 2019, 11:35 AM

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bad experience before maybe can look for other brands
prasys
post Mar 12 2019, 10:02 PM

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Okay - just got my X1 Extreme today...
SUSxcves
post Mar 12 2019, 11:49 PM

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QUOTE(prasys @ Mar 12 2019, 10:02 PM)
Okay - just got my X1 Extreme today...
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enjoy rclxms.gif
seichirosano
post Mar 13 2019, 11:49 AM

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QUOTE(prasys @ Mar 12 2019, 10:02 PM)
Okay - just got my X1 Extreme today...
*
nice! my status just got updated, they shipped the wireless mouse and backpack first. laptop still not being ship.

*saw you posted in reddit thinkpad too, im a lurker there, haha.

This post has been edited by seichirosano: Mar 13 2019, 12:28 PM
prasys
post Mar 13 2019, 08:16 PM

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QUOTE(seichirosano @ Mar 13 2019, 11:49 AM)
nice! my status just got updated, they shipped the wireless mouse and backpack first. laptop still not being ship.

*saw you posted in reddit thinkpad too, im a lurker there, haha.
*
That's normal. I got my bag and mouse first
BZP
post Mar 22 2019, 11:00 AM

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have high expectation when the bagpack and mouse arrive so fast like about 3 days.

for me, overall delayed for 2 days for the laptop to arrive. because stuck at Sepang saying "An import license is missing and is required for clearance. "

but anyway, it is cleared, and total 11 days to arrive safely. icon_rolleyes.gif

HiAwak
post Mar 25 2019, 06:13 PM

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QUOTE(capsulr @ Oct 9 2018, 12:20 AM)
Bad experience with my lenovo, also their current line of laptops all only have gtx 1050ti, against the 1060 it's HUGE difference. I just placed order for my Acer predator helios on shoppee for 3.6k, but the screen is bad - 144hz screen only available on the i7 unit which is around rm 5k, currently looking for screen replacement or I will cancel my order.

Tldr Basically if u can wait, just be patient because 1060 really is much better
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What kind of experience you had?

 

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