I am having endless issues with their bloody stupid fiber, and when I call them, takes forever to get someone on the phone, and then....the bloody idiot hangs up the phone.

DO NOT USE MAXIS AND DO NOT FALL FOR THEIR FIBER NATION PROMO NOW.

YOU ARE WARNED.

..but slightly better than TM/Unifi CS?

what wrong with your fiber?

CS at Gardens Mall one also horrible. 10 count but always open 2 only.

Actually they are worst. If you encounter problems they can't solve, be prepared for at least 4 days of no internet if they need to ask Unifi technician to check and repair.

but but

my gf receive call so early ouh for their fibrenation (2 weeks b4 the promo)

in the end, no port KNN chebye

budus TM hog all ports!!

tm is better by a million times

Oh honey if you think Maxis is the worst, be prepared to be fucked up by the rest lol.

>not using the superior TIME fibre

LOL landedfags

duno why u guys always taruk TM / unifi.

they are not that bad

they even gave me rebate yo.

but need to go to the branch and threaten to go to menara telekom, them manager baru muncul

sama jer... TM punya CS live chat engrand so powderful

wonder who they hire, budak PT3?

I got problem dragging on maybe 1 month and they dragging their feet over this, and every time call them must wait looooong time, and sometimes nobody ever answer.

I think I called them almost 30 times already....

Manyak ceebye....

need some manager to whack or scold them..bait statement..

This post has been edited by ahpoo: Oct 3 2018, 05:56 PM

tm actually has 5star CS ...maxis CS level : Maxs**t

What to do? when Manager marah lazy staff, korang semua pakat kecam.

now receive shitty service, komplen lagi.

apa korang mau lagi?

This post has been edited by andrewhtf: Oct 3 2018, 05:49 PM

Yup. Unifi live chat can get through easily.


Maxis not working

Their PKM maxis in klcc ask them to change my plan.


End up did not change. I call 123 15mins already settle.

Luckily u didn't get shouted like what happened a week ago

Even u call and complaint, they will solve your issue, or else if they say they will call back, they would. Unlike maxis, their attitude like : shut up and give your money, no complaints or i'll f** the hell out of u

mashyte fiber

kesian pay expensive and treat like shit

Boycott

lol looks like you never deal with Maxis b4

changed between Unifi and Maxis 3 times already. TM CS by far better. Maxis connection is usually cheaper/stable though

true... i already wait more than 30 minutes call their customer service but no one pick up my call...

i think the best way to reach them is by facebook.and twitter. call them need to wait 30minutes if got luck or else

tak guna time ke

superior apa kat FB asyik kena bash

https://www.facebook.com/198416760199558/po...09721452402402/

Ts how much TM pay u?

My experience with Maxis ok jer

Try to call up one very nice and helpful lady, her name is Cecilia Kee. She will attend to you efficiently.

nama pun max shit.. aka shit to the max. owai

No one pay me, this is just my own experience with them.

Whenever they say will call you back within 2 hours, 9/10 times they won't.

2 hours for them, means at least 2 days....or more...or even never. Manyak tipu punye.

I sudah call them almost 30 times by now, so I know all about their customer service standard.....

This post has been edited by Hobbez: Oct 3 2018, 06:40 PM

Adoi if like that you gib me a Malaysian ISP punya fb page tak ada orang bash mia la

Have u tried turning on the modem?

bukan sudah suspend ke

MAXSHIT is what they are

I can't agree what some people told here about support of Maxis being bad.

They have this web chat interface and it's really easy to contact them and have a chat with support.

Support is always friendly, nice, polite and trying to get the right thing done for you.

The direct provider services concerning mobile networking seems to be alright. Sometimes it drops when there's
a power outage but we can hardly blame Maxis for SESB mistakes.

The speed of mobile internet is fine as well.

The price is very competitive: we ordered the family home package with
fiber internet at home + 4 mobile lines + all flat rate both fiber internet/mobile within the whole ASEAN
Total price is 120USD so that's insanely cheap!! That's roughly 6 times cheaper compared to world prices.

My problem is generally the efficiency and quality of the service when you need to get things done.

For instance the beginning of September when we moved to Malaysia we ordered this package.
They told us 23 September 9:30 installation team would come to install the fiber internet.

note: we already have the fiber cable in the house, inside this TM white box, and neighbors also all
using fiber internet.

I know when this cable is already in the house, in the previous country we lived in they also installed it like that:
first they put the fiber cable everywhere and later another team comes to install the endpoint/modem.
The installation of the endpoint modem was: drilling holes, connecting the 2 fiber cables using an automated welding machine,
hang up the endpoint/modem (usually in 1 device) and that's it. Takes 15 minute this whole process!

The router of course anyone who hates hackers will configure the router themselves obviously!

so I expected 23 September a team to install the endpoint/modem.
It got 10:00, 11:00, 12:00 no Maxis team for installation!
Around 15:00, as we had already cancelled and postponed appointments wiating for the Maxis team to arrive but no one came
and eventually around 15.00 we couldn't postpone some very important schedules for the day so we had to leave.

We contacted support and they told us sometimes when the appointment is 9:30 they come 16:00 maybe so you gotta stay
home all day. Weird story, why make an appointment if you don't stick to your promises!

They neighbors told us they were working in the garden the whole day, no one came!
The guards at the guard house told us: no one from maxis came by!

So pretty weird story what you hear from support that they probably came later.

Anyway, new appointment was made, 27 October. Although guards and neighbors said no one came bye, but since Maxis support
said you gotta loose 1 day of your life to get fiber internet we cancelled any appointments for 27 October, made sure we stayed at home
at day, not fulfilling any tasks for the day just to be 100% sure we're at home.

27 October in the morning someone from Maxis team contacted us saying he can't install today.

Of course I got furious and told him contact your boss, I don't care about your schedules, but I am not in the mood for a 3rd time
to loose 1 whole day of my life for a job which takes 15 minutes!

So after bla bla bla bla he decided in the afternoon to come.

When he came he told me, I can't install because you don't have a fiber modem-endpoint!

I said huh what? You are the installation guy, it's your task to install it! Why else they call you installation service?
He said, no no, I only do router!

So I explained him my dear friend, that's not installation that's configuration and I don't need you for that!
Configuration NO ONE on this planet touches ANY of my configurations, routers, servers or whatever.

So that's when I figured out Maxis has no idea about the difference between installation and configuration.

Anyway, this service guy told me the installation Maxis doesn't do at all, Maxis only does configuration.

The installation is done by TM and I most contact TM.

So again contacting support and telling them:
I paid you 2500RM for the home contract in September.
I paid already 2 months the bills, around 500RM a month and
I have an advance( I always pay in advance being a good customer) 650RM on my account.

So I paid them already over 4000RM, almost 1000 USD and after 2 months I still don't have fiber internet
because no one knows the difference between configuration and installation and no one seems to be responsible.

I also told support it's not my job to manage outsourcing and how Maxis does their job! The contract I have is with
Maxis and not with TM. MAxis gets my money, Maxis already has 1000USD from me, Maxis promised they install.

So if they gotta outsource it to some other company, that's none of my business, they simply gotta do that and make sure
it works!

Anyway, support told me they will get back to me.

So I guess, by the end of November again a Maxis installation team will have a new appointment, and again they will
call on the day of "installation" that they don't install anything but only wanna configure (=what I consider hack illegal)
my router which is of no use since someone gotta bring the tools to connect the fiber cable to the endpoint.

And btw, I connected these cables myself using these automated machines! It's a simple job even a 5y.o. can do it as it's
fully automated anyway.

And drilling 4 holes in the wall even my 3y.o. knows how to use my drilling equipment.

Unfortunately I don't have the machine to connect the fiber cable myself. I worked with it from the company
I worked for but it's too expensive to buy it myself for a 1 time installation.

So I'm kinda stuck. 1000USD Maxis took from me. According to the contract which I can't break of course
I must keep paying them 500RM every month. And I'm without fiber cable.

This whole how Maxis manages things is INEFFICIENT!

Being an Quality Management and mechanical engineer from Europe, how this company operates, in Europe they would have
been bankrupt already.

The cost that this company makes, I mean support people "installation team" etc. All these people earning their wage, cost
Maxis money, and nothing is done except getting unhappy customers for a 15 minutes job!

LOL

This is what I meant when I said their support sucks. I never said they were rude or anything like that (but once in a while, yes).

The problem is, the entire Malaysian workforce generally speaking, never takes responsibility for their work. And then there is the profiteering mentality of ALL Malaysian companies, they refuse to get more staff....wait times for their call center is often 30-40 minutes just to speak to someone.

Just terrible.

You set an appointment, and the message is then passed on from person A to person B and then to person C, and by the time it reaches the last person, it is quite different already.

They set the appointment times, but they never stick to it. They say they will call you back in 2 hours, but they actually mean in 2 days....

And if they have to coordinate with TM, then it is even worse now, because TM is another inefficient company. When 2 inefficient companies work together, you can imagine the result.

This is Malaysia Standard, cannot be compared with Europe Standard.....

This post has been edited by Hobbez: Oct 28 2018, 12:16 PM

Mine ok. Using a custom router. Stable for months. Only once a year down due to fibre problem outside the house.

U shoul try TM, celcom, digi n all others... and summarise...

cb la
call their cs hotline waited 40minute
and my fucking ears are fcking bleeding from that shit song
keep on repeating the same part
shit!

Why don't you guys just report to MCMC?