Yes for existing number, only new number can straight away sign up ESIM. I believe they will allow to convert existing number to ESIM in future, just like how you can do with postpaid.

According to website it should be available. maybe Maxis staff trying to push for postpaid.
Need someone to push for it see if really can change to ESIM

Good. Hope more and more people from different places can update so it helps as reference for others.

By right they should. Only thing you need to be firm if they ask you to change to postpaid in order to use ESIM.
The FAQ says that prepaid ESIM for existing users can be done at centre.

Their customer service only want sales KPI. Someone already reported successful convert to ESIM for prepaid in Maxis KLCC. I think more ppl need to report to MCMC for Maxis to take action.

For postpaid you can transfer eSIM using the app.
Just click Myhotlink>eSIM Manager and follow the process. New phone must connect to wifi.

Hahaha, next reason will be need to use postpaid. Need to bang table and threaten with MCMC report

Yes can do via the Hotlink app.

This post has been edited by YoungMan: Jan 20 2025, 12:00 PM

Existing prepaid users have to convert at Maxis centre. Only new prepaid eSIM registration can be done in the app.

This post has been edited by YoungMan: Jan 21 2025, 11:35 AM

I believe base on the FAQ, you can reuse the eSIM activation kit which you get from Maxis Centre. If you do convert using app then you do not have the activation kit.

You don't have to physically swap out SIM cards when switching carriers.
You can store multiple carrier profiles on an eSIM. Just turn on/off the respective network that you want to use.
If your device is lost or stolen, it prevents someone from simply swapping out the SIM.

Yes, Hotlink Pantas plan.

Have not use the Maxis store green card. I wonder how secure it is if can be scan multiple time?
It is better they move the eSIM request through app just like other telcos.