maxis is really hopeless on their customer service. Have been called more than 10 times no people pick up or direct me to other department which never really look into the issue.

here is the story:

Maxis upgraded to 100mbps 3 days ago, but without upgrade the modem, I should be more specific they are upgrading to 100mbps billing only. Now, I need to suffer with extreme high ping speed (90ms), download speed around 80mbps and upload speed only less than 10mbps.

I have been contacted Facebook , Live Chat, Call, all have been tried but no one solve the issue, report to MCMC but MCMC aduan website also not working.

What can I do to complain about this.