TM should give free contractless upgrade to 100Mbps. Their excuse is streamyx 1Mpbs to Unifi 10Mbps is 10 times speed upgrade.

However some streamyx users are currently paying RM110 for 1Mbps. All those bullshit mentioned in the snailmail yellow letter about appreciation blah blah are crap.

Only different of RM19 and can get 10 times more speed upgrade.

Upgrade to 10 or 100 Mbps at same price of RM88??

Rm88 for 10Mbps... I m paying Rm110 currently for 1Mbps.

TM called and offer to upgrade my 1Mpps streamyx to only 10Mbps for same price at RM110.
I told the lady I want 100Mbps at current price but she told system cannot do since only allow 10Mbps

She refused to entertain my request... she told if want 100Mbps for RM129 then go to TM point

I told I will lodge a complaint at MCMC which I just did.

I doubt the person who called got the leeway to offer price reduction or speed upgrade as she keep on mentioning abt system and her job is to ask whether I want to take up the offer or not.

https://www.thestar.com.my/business/busines...amyx-customers/

So no streamyx 1 Mbps RM110 user got upgraded to 100Mbps for the same price??

According to news already 170k streamyx users upgraded to unifi.

So what package are you now on after not taking up the free upgrade?

Btw I suspected the person who called me might not be from TM. Could be Agent or reseller. Tel No is 79331600.

Yes I got the e-mail and also the yellow letter. But I m reluctant to take up the offer as RM110 for 10Mbps is not a good deal. I can add RM19 for RM129 100Mbps. Anyway I lodged a complaint at MCMC website although I doubt action would be taken as some of my friend complaint also being closed frequently without solution.

My area already got unifi for sometime. Just that I didn't change to unifi as everyone using hp data. It is also need to do rewiring as mine is current concealed.

I have lodged a complaint with MCMC on 16th Oct and today I rec'd the reply through e-mail.

We refer to your complaint which was received through Malaysian Communications and Multimedia Commission (MCMC) dated 16 October 2018.

Firstly, our appreciation for bringing this matter to our attention and sincere apologies for the inconvenience caused.

Regards on Streamyx pricing issue, we understand your situation and please be assured that we are currently planning for upgrade works all around the country that will enable Malaysians to enjoy high speed broadband. As this takes time, the roll-out will be done progressively. You will be updated of the latest offerings and progress through announcements and communication once it is made available in the near future.

We hope the above explanation clarifies on the matter. Once again, we are really sorry for the inconveniences. We wish to take this opportunity to thank you for your continued patience and understanding as well as extend our appreciation for your continuous support to TM. For further enquiries or feedback, chat with us at https://unifi.com.my for fast and reliable online assistance. Alternatively, you may tweet us at twitter.com/helpmeunifi, leave your comments at our Facebook page facebook.com/weareunifi or enjoy self-service assistance through TM Self Help website at http://tm.com.my/selfhelp. We look forward to serve you better.

Btw the complaint is about maintaining my streamyx 1Mbps price of RM110 to upgrade to unifi 10Mbps. I demanded price reduction to RM88 or upgrade to 100Mbps at RM110.

My reply:-

Dear xxxx xxxx

Please do not give me such nonsense by the book reply without understanding the nature of complaint.

I m not complaining on the streamyx pricing but the upgrading to unifi speed and price.

I am expecting a favourable reply to my complaint.

1. Did any Streamyx user in an existing UNIFI area actually got upgraded to UNIFI for free?
I was offered free upgrade to Unifi lite 10Mbps at current streamyx price of RM110 without contract. I have rejected. I lodged a complaint to MCMC. Initially did not even allow me to upgrade/apply 100Mbps at RM129.

2. If yes to no. 1, then what is the UNIFI package that you got upgraded to? The 30mbps with 60gb quota at RM79 price or the 30mbps with no quota at RM129?
Same as No. 1. Received e-mail about my complaint and this time allow me to choose the 100mbps but 2 years contract.

Unifi Lite is 10Mbps or 100Mbps??

free upgrade will informed as 10Mbps using the same name.

If after free upgrade to 10Mbps will it be turbo to 100Mbps?

In unifi area.... but only offered to upgrade to 10Mbps

sure free upgrade to 10Mbps now and eligible for turbo to 100Mbps later?

I rec'd this in my e-mail. Is currently on streamyx 1Mbps RM110. Was offered free upgrade without contract at same price to unifi 10Mbps.

Dear Mr. xxx,

Kindly be informed that the package price might be vary amongst others since it is depending on what kind of promotion package you are subscribing previously (Pakej Jimat Hebat will be enjoying lower price as it was meant for lower income subscriber).

Since unifi infra is now ready at your area, you are able to enjoy the higher speed at a lower price (unifi plan 100Mbps @ RM129). Your will be given a new equipment (except for cordless phone, while stock last) and to be bonded to 24 months contract. The good thing is, you are able to retain your existing TM fixed line number while migrating to unifi.

Thus, do not wait for any longer should you wish to opt for this package.

Thank you for reaching out to us. If you would like to update your details and know more about billing and services, you can do so via our care@unifi app. Furthermore, be part of the unifi Community at community.unifi.com.my; where you can enjoy self-service assistance as well as engage and share your unifi experience with other community members.

Thank you.


Regards,

I think MCMC is Nato... My case opened since October. TM offered free upgrade to 10Mbps for RM110. I wanted to go for 100Mbps for RM129 but they don't allowed. I lodged complaint again into my existing complaint. I lodged various complaint again thru live chat. Then at last they allowed. Just installed last week.