I rated 2 live chats with 0 star and no any action or message from them though..

guys, so I request TM to open a report regarding my turbo upgrade, asked the CS to provide me a report number. but now in my activity I see the report id is in closed ticket. so this mean the CS does not open any report right ?

don't think so. as long as in your bill, the residential voice is RM0 then no way to remove, even if remove also no changes to pricing.

so my MCMC complain regarding Ruby Pack and unfair pricing has been 'resolved' after 3 weeks with just a simple email and not even related to my question. Wtf ? Should I reopen the case ?

Isn't your package has been changed to RM129 100Mbps without STB & not eligible for turbo, but then they changed back to your previous package and turbo it ?

actually I wanna ask that...

Will TM offer speed upgrade for maybe add RM10/20 for the 100Mbps RM129 plan in the future ?

Right now those 30Mbps Advance users are paying RM139 monthly, and will get 300Mbps turbo.

What I mean is, RM129 for 100Mbps while RM139 for 300Mbps, definitely the 139 is much more worth it.

for Ultimate pack

They actually did mentioned there will be a new contract renew if you agree to add RM10 monthly payment to upgrade from 50 to 100 . They called me and read all the T&Cs to me before proceeding , and all I heard is new contract. Lol.

We are putting the turbo upgrade on hold until further notice as we are currently working towards the technical readiness to ensure optimum experience for customers.

Told by CS Live Chat

they hv Archer C1200 & D Link DIR842, and they might not change it for you.

but they should perform almost the same

the only way is to get yourself a better router.

guys i wanna ask ya

those paying rm139 30mbps after turboed 300mbps is fixed price or after 2 years contract end will go back normal price ?

upgrade maybe since now u 50>100.

contract will be renewed with another 2 years.

Guys, I have a question here.

So I do not think I need turbo upgrade and don't want to wait anymore, so wanted to chg to RM129 100Mbps

The question is, my monthly bill date is 19 of each month, and I already paid for this month, so if I change now, I rugi ? Or shall I wait until 19 ? Or next month they will discount back the amount I already paid ? meaning next month bill is RM129, I pay only RM63 ? Now monthly bill is RM189.

Tq

as you are using Unifi 10Mbps Lite Edu, it is RM99 per month, so after turbo you should also pay the same price.

This post has been edited by Ben Ling: Sep 28 2018, 01:45 PM

Wtf Tm point kajang. reached at 4pm, waited till now 5:11pm and left 10 more number until my turn and suddenly system down and call us all balik 😡

Hmm I have classes in the morning so not free

Gotta try at 2pm on Monday maybe..

Do update us ya. Thanks.

Lucky you.

So basically RM189 is for 100Mbps with Ultimate pack and Ruby Plus promo pack.

So now seems like your Ultimate pack is removed hence remove RM60 from monthly bill.

So your bill statement also confirmed you paying only RM129 monthly excluding Sst?

1. Should be able to support, but Wifi definitely won't get so much
2. Only if you have some really old modem or router provided by TM (4 years above I think )
3. Yes

What is your package for 159 ?