1. prepare a complaint template containing the following content
- Owner IC, service number , HP number,  Installation Address
-  current router model
- current BTU model
- currently staying in FTTH area
- telling them to update your router information and BTU information and FTTH/VDSL information into the system and push for turbo upgrade
- request them to open a report for  you
- current price vs those who already upgraded. eg. now paying RM229 for 100mbps while others already upgraded to 800mbps
you can separate the template into different parts for easy copy and paste
Live Chat, Select Technical Assistance.

copy paste the template.

the first round you type in the above request, they will reply you with standard reply, pilot phase bla bla bla
this is where the template comes in handy, every time they reply with the standard reply, you just copy and paste your template until they agree to open a report for you.

PLEASE INSIST FOR A REPORT NUMBER to ensure that they really create a report for you.

from now on, you will see a pending report in your Account Activity section

2. then every morning repeat the same process by copy and pasting the first part of your template,

example.

Hi. I am Mohamad Ali Bin Abu
My IC is XXXXX-XX-XXXX
My service number is : XX-XXXXXXX
My HP number is : XXX-XXXXXXX
My address is : XXXXXXXXX,XXXXXX,XXXXXXX
My report number is 1-XXXXXXXXXXXXX
I want to follow up my report

this is very crucial part, must put into your template, else they will endlessly ask for your information for verification purpose.
every day copy paste the above info and wait until your account is upgraded.

Report to MCMC on 18/10 evening, then live chat with TM on 19/10 morning.
TM closed my ticket and I question them again on same day evening.
They said upgrade phase by phase, and I told them not satisfy with the answer and told them I will report to MCMC again if they close my ticket.

Get turbo on 21/10 morning, but too bad that my BTU I240G LAN1 hardcoded at 100mbps where my turbo package should be 300mbps. Now have to wait their technician to come over.

Lol. Forgot to add. I then repeat the same thing and tell them that i will report to skmm. Then i force them to open a report for me again.

Checked my Unifi Account today and there was a "Order Cancelled". Not sure when the order was submitted, got not other history.

Any reason as to why an order would be cancelled?

Current Setup:
BTU: The White HUAWEI
Router: TP-Link C1200 V1
UniFi Advance 30Mbps - Bonanza Campaign

Thanks.

My dashboard still shows:-

23 Oct, 2018 01:41 PM
Your order (Modify) was submitted.

Order No: 1-25557692560 PONR
Yet yesterday at around 1.47 pm, I received a SMS saying that my request to change HyppTV Everywhere Plan A (promo) to Plan A (promo) (RM0/mth) is successful.

I have never asked to change my HyppTV package. I did ask for turbo upgrade via livechat months ago.

If the above order meant for turbo, how long normally do they need to complete it?

Question is why turbo to 500M instead of 800M? They ran out of bandwidth? Yours may end up like fruitie's case and end up paying  lower than normal price.

You may end up like me. Maybe RM 129 for 500Mbps.
Reason why 500 and not 800? Our package is too cheap.

500Mbps is 229, so with 130 discount will be RM 99 and ultimate RM 60 = 159. If with Ruby still exists then another RM 30 = RM 189 as original price.

Then, yours will be RM 159 only and they will tell you your package is too cheap and they cannot offer you 800Mbps. Been there, done that.
Yes, my discount is RM 150 perpetual + RM 10 special discount. Total RM 160.

Just get the same Turbo like yours. Was paying 189 for 100mbps, but only get the 500 mbps turboed.

Called 100 just now. CS told me that they have the system to check your area maximum speed. Unfortunately, my area infra can support up to 500mbps only. And the CS told me existing 100mbps customer not necessary get the 800mbps turbo upgrade as Unifi stated clearly only "up to 800mbps".
If not happy with the pricing or package, livechat or calling 100 cannot do anything. Must go to TM point, champion  la with this kind of customer service

Your laptop network card is capable of 100Mbps or 1Gbps?

Yes, 300Mbps is the sweet spot but you know la we complain for the sake of complaining. Whether our hardware can support or not, that's another story. 

Luckily my WS880 is capable of 500Mbps but WiFi 5GHz only max out 300Mbps, I think it is enough.

My sister is not convinced to get new router.

I supposed yes. It is an extension and will disable internal Ethernet port. Just like WiFi adapter concept, others can correct me.

Yes, but only if you connect it to USB3.0. USB2.0 will max it at around 400Mbps+.

Unifi staff is coming to install Unifi in my house tomorrow, should i have a speed test and anything else should i do before they go back

Is their tm router reliable?  I heard my friend said they are lousy router..hmm
Any recommend webaite? Diff website give diff speed result, diff device diff result also :confuse:

Found out that unifi and streamyx page was undergo maintenance, would it be new plan launching soon?  

really?   did keep checking on their plan page during midnight time but never seem on maintenance too in past 2 weeks time