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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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dickybird
post Oct 17 2018, 10:31 AM

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QUOTE(amirul hafizz @ Oct 17 2018, 10:23 AM)
if first time subsciber only can't watch via stb, if u downgrade from turbo to 100mbps RM129 u can still watch via stb box.
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Incorrect. If you have an existing STB, you can still use it. TM no longer provides any new STB. If you obtain a used STB, you may need to activate it by paying an activation fee if it does not work out of the box.
dickybird
post Oct 18 2018, 01:33 PM

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QUOTE(jiaen0509 @ Oct 18 2018, 01:04 PM)
This is Turbo email or just general email to all?

[attachmentid=10074746]
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» Click to show Spoiler - click again to hide... «
dickybird
post Oct 18 2018, 10:29 PM

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QUOTE(Ahmaz @ Oct 18 2018, 10:03 PM)
Portal down for maintenance  tongue.gif
» Click to show Spoiler - click again to hide... «

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Maintain what? Nothing new also.
dickybird
post Oct 18 2018, 11:17 PM

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QUOTE(fruitie @ Oct 18 2018, 10:45 PM)
I just got my bill. Amazing, I'm paying RM 129 for 500Mbps. I will retract my complaint tomorrow. icon_idea.gif

The thing is suddenly I'm being charged with 2x UniFi TV package - Aneka and Ruby each RM 30 and total RM 60. Internet is RM 69 only after RM 160 discount.
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A screw up they can't seem to fix. Lol.
Are those channels worth it?
I've only got the Ultimate pack.
dickybird
post Oct 18 2018, 11:20 PM

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QUOTE(btfan @ Oct 18 2018, 11:12 PM)
Very nice indeed. I think many here have to pay RM20 extra for that 600 minutes calls.

But your HyppTV only can watch Aneka and Ruby? So you don't get the rest of the channels like the Ultimate package?
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Not me, I don't have the unlimited calls part. Mine is pay as you use.
dickybird
post Oct 18 2018, 11:21 PM

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QUOTE(fruitie @ Oct 18 2018, 11:18 PM)
Ultimate has Aneka and Ruby in it. smile.gif
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Do you have Fox Sports?
dickybird
post Oct 19 2018, 12:30 AM

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It has been 5 working days since I went down to TM Kepong to fill in a form to turbo upgrade. Still nothing. Grrrr
dickybird
post Oct 19 2018, 11:28 AM

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TM just called told me they need to change my BTU and modem for turbo in the next 2 weeks. Then all the bla bla about renew contract or pay 200 for the new router.
I replied just try and update the BTU remotely first since it is the Huawei 8240W iinm which is gigabit connected. Update: now they say they will try to do it by next Wednesday if not successful then I should call 100 to get the technician to visit.
dickybird
post Oct 19 2018, 12:03 PM

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QUOTE(fruitie @ Oct 19 2018, 11:33 AM)
Well lucky for now until the day they found out then. sweat.gif
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I doubt they will go looking until they kena mcmc complaint. Lol
dickybird
post Oct 19 2018, 01:46 PM

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QUOTE(SaPpHire_ @ Oct 19 2018, 01:05 PM)
Went to tm point Cyberjaya to ask status of my request to change 30mbps rm179 to 100mbps rm129. They also dunno why my request still processing for so long since last week. By right, I should get new speed immediately upon request. Already went to inquire on 17/10, and they raised ticket for me but still no reply. Today they sent email to HQ for checking. Monday only can get reply as today HQ half day.

I feel like crying at the counter. Why la like this. Last night I have logged report to mcmc. This is unacceptable
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ARPU! They sakit hati lose 50 RM.
dickybird
post Oct 19 2018, 03:49 PM

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QUOTE(kkrazer @ Oct 19 2018, 03:45 PM)
I think the discount is based when 500Mbps start. If start later/end of the billing cycle, then the discount might be bigger.
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Billing cycle is all the same, one month long. So, no.
dickybird
post Oct 19 2018, 03:53 PM

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A Modify order has appeared in My Activities section of my unifi care page.
dickybird
post Oct 19 2018, 03:55 PM

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QUOTE(alna1988 @ Oct 19 2018, 03:51 PM)
Hi Guys,

Did you received this email before got turbo'ed?

Still Stuck at 10Mbps. hahahaha
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Just PR telling you what's happening to the Turbo upgrade. Which is like saying something but like saying nothing at all.
Turbo upgrade may or may not apply to you. Lol
dickybird
post Oct 19 2018, 04:30 PM

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QUOTE(lamusiqa @ Oct 19 2018, 04:19 PM)
Yeap. Inclusive of tax. Thanks to the perpetual Promo Discount RM150. It's worth noting that I am no longer under contract though so my monthly payments do not subsidise the equipment charges anymore.  biggrin.gif
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No more subsidise the the equipment...
Means more profit for TM. Lol
dickybird
post Oct 19 2018, 06:39 PM

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QUOTE(aka_kepep @ Oct 19 2018, 06:21 PM)
In my case, rm119 for 30mbps was offered via email by TM. Looks like a case by case basis. Not official plan

Anybody here on rm129 for 50mbps?
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On VDSL?
No TIME fibre in your building?
dickybird
post Oct 20 2018, 11:24 AM

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QUOTE(JohnLai @ Oct 20 2018, 12:47 AM)
......Is TM really serious in charging RM179/189/199 for 500Mbps while 300Mbps costs RM139 as per MCMC announcement?
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No lah. The will be another round of switching when those packages are introduced. For me, even with Ultimate TV pack, I'm only paying 159 for 500 Mbps. If i swap the ultimate for any other pack, I think I would be paying only 129.
dickybird
post Oct 20 2018, 12:03 PM

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QUOTE(Fantasia @ Oct 20 2018, 11:27 AM)
R u paying the same price as me for 50 Mbps with same add-on?
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I'm paying 159 for my soon to be 500 Mbps + Ultimate. No free calls though. But with WhatsApp call and unlimited calls on digi, to pay 20 for unlimited calls to landlines is a waste.
dickybird
post Oct 20 2018, 01:01 PM

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QUOTE(Krv23490 @ Oct 20 2018, 12:59 PM)
Hi, I just got turbo-ed to 300mbps, I am using a powerline adapter , TL-PA4010P KIT. This is the spec

1* 10/100Mbps Ethernet Port, Power Socket


Is this the reason why my pc download speed is 35mbps max , while on my phone is 250 via WiFi 5g.

Router is Asus ac68u

Appreciate any replies
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In bold.
dickybird
post Oct 20 2018, 01:57 PM

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QUOTE(Scarfe @ Oct 20 2018, 01:23 PM)
hi guy.

I originally subscribed to Unifi 30mbps at RM179. Then, it got turbo-ed to 500mbps at same price.

I am still under contract (2 months left).

In this case, am I eligible to downgrade to RM129 100mbps plan without penalties?

Livechat doesn't want to provide me answer. Ask me go TMpoint. quite far and no time this few weeks.
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Call 100 and ask TM.
179 for 500 Mbps is not bad if you got Ultimate TV and unlimited calls to landlines. If you don't use either and don't need the speed just switch to 100/129. Cheaper and you won't miss anything.
dickybird
post Oct 20 2018, 02:07 PM

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QUOTE(fruitie @ Oct 20 2018, 01:30 PM)
30 to 500, not bad what. Others getting 30 to 300 only.
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Yours cheaper still. Hehehe

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