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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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dickybird
post Oct 13 2018, 07:05 PM

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QUOTE(Savor_Savvy @ Oct 13 2018, 06:38 PM)
Buy a new adapter? I haven't tried yet. Should be possible. My 10 year old laptop can only detect 180 mbps. The exact speed should be 300 mbps.
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You realise that 300 Mbps speed is only in lab conditions, right?

QUOTE(solsekuin44 @ Oct 13 2018, 07:00 PM)
They have any 300Mbps plan?
Because, with the current router, my phones and laptop can only reach 300Mbps on wireless connection-5Ghz (now with 800Mbps plan).
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Keep the plan, cheaper to change the devices. A bit more extra headroom bandwidth wise is better than none. All TM unifi plans are on their website to see.
dickybird
post Oct 13 2018, 07:28 PM

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QUOTE(Savor_Savvy @ Oct 13 2018, 07:21 PM)
Yes, with my Note 8, I get 270 mbps.
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10 year old laptop ≠ note 8
That's why.
dickybird
post Oct 13 2018, 08:35 PM

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QUOTE(Apeiron @ Oct 13 2018, 08:11 PM)
Does that mean consumer under contract allow to switch plan without penalty?
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QUOTE(ycs @ Oct 13 2018, 08:17 PM)
i want to have both, lower price and higher speed; RM129/800mbps  biggrin.gif
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Lol. TM don't have prices for the speeds we're now on, right now.
But you should be able to switch to a cheaper plan with no penalty as inferred from the press statement.
dickybird
post Oct 15 2018, 01:20 AM

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QUOTE(Eternalgl0ry @ Oct 15 2018, 12:54 AM)
Sorry i didnt know. because they only say 800mbps package
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aiyo! These things you should know if you signed up for the package. Wise up!
dickybird
post Oct 15 2018, 11:45 AM

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QUOTE(meejis01 @ Oct 15 2018, 11:29 AM)
Hi All,

Gotten my Turbo SMS yesterday. Already restarted the BTU and router. But my BTU is Fiberhome and upon checking it only support 100 mbps link to router. My router is ASUS RT-N12HP which support N wifi. But link from BTU is only 100 mbps.

Test speed shows around 90 mbps. Need to consider buying new router. But BTU not sure can change or not since owned by TM. They just changed it when I moved to my new house last June.

My acc is 50 mbps before this.
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Turbo to what speed?
Speak to CS on 100.
BTU may need reconfiguration to unlock the Ethernet ports.
For router, see first page first post.
dickybird
post Oct 15 2018, 01:22 PM

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QUOTE(madman.com @ Oct 15 2018, 12:49 PM)
got sms also early this morning, saying my unifi been turboed. After restart BTU and run speedtest, only got 124mbps (my package is uni30mb).  I thought can get a 10x upgrade...sad.gif
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First page, first post.
dickybird
post Oct 15 2018, 02:04 PM

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QUOTE(Barricade @ Oct 15 2018, 01:43 PM)
How long is the warranty of the unifi router if i sign a brand new contract of 2 years?
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1 year
Might as well buy a better one if you can.

This post has been edited by dickybird: Oct 15 2018, 02:05 PM
dickybird
post Oct 15 2018, 02:07 PM

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QUOTE(mylinear @ Oct 15 2018, 01:55 PM)
The user attitude is there because of the different pricing. If it was a standard price and users choose what is suitable for them, then there will be no such comparison. Of course, users will probably find something else to complain about...
In the end, if they are allowing users to switch to lower priced packages anyway, they are already lowering their ARPU. Just that it is hassle for all involved. The end result is the same.  See how many users just here have switched to the new RM129 100M for the lower price, or because cannot wait for turbo anymore.
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They are banking on the laziness of Malaysians winning over their anger about the pricing to help defend their ARPU if they make it difficult for Malaysians to switch to a cheaper plan or even a different service provider.
dickybird
post Oct 15 2018, 03:42 PM

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QUOTE(fukadavin @ Oct 15 2018, 03:35 PM)
I applied for the upgrade during the UNIFI turbo upgrade website was available for a short period previously.

Just called 100 to ask why my billing was still on the old package amount and ask about the turbo upgrade as well, apparently they couldn't find a record of my "turbo application" that's why my bill was still on the öld package. What kind of thing is this?
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That's SOP for TM. Lol
Long ago, I applied to upgrade from streamyx to Unifi and a month went by without any appointment. I had to follow up for them to realise that they had somehow misplaced my application and installation orders. How ridiculous by any standard. But it's normal for a tongkat mindset company like TM.

This post has been edited by dickybird: Oct 15 2018, 03:49 PM
dickybird
post Oct 15 2018, 03:55 PM

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QUOTE(SilentVampire @ Oct 15 2018, 03:02 PM)
» Click to show Spoiler - click again to hide... «
I think you may want to add
That TM only guarantees the stated speed of the package by wired connection and also best effort only, which means as long as the speed achieved most of the time is about 80% or greater of the stated speed iinm, that is considered as best effort.

This post has been edited by dickybird: Oct 15 2018, 04:02 PM
dickybird
post Oct 15 2018, 05:40 PM

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QUOTE(melz84 @ Oct 15 2018, 05:28 PM)
anyone here on Turbo 100mbps and gotten any free router replacement from TM ?
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No such thing. Either you buy it from TM or you sign up for a new 2 year contract.
Better to buy a better router on your own.

This post has been edited by dickybird: Oct 15 2018, 05:53 PM
dickybird
post Oct 15 2018, 06:26 PM

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QUOTE(melz84 @ Oct 15 2018, 06:15 PM)
haha.. i know laa..
but when you get turbo-ed... your account start date becomes your new contract date wor.. isn't that right ?
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Nope. Service date has nothing to do with contract date.
There is no further contract term for the free turbo upgrade.
Only if you downgrade another plan like 100/129, then there is a new 2 year contract.
dickybird
post Oct 15 2018, 07:27 PM

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QUOTE(fukadavin @ Oct 15 2018, 06:38 PM)
I guess this was my bad thinking that it's the application process but if the process were to be automatic, why did they ask me to go to a nearest TM point to apply for an upgrade?
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QUOTE(mylinear @ Oct 15 2018, 07:02 PM)
Some users have tried going to TMPoint to quicken the turbo process.  But actually all eligible users are supposed to get the turbo eventually, just don't know when as we don't know what method they using to select users.

Why don't you try to call customer service and ask about your turbo. See if they tell you that its on a pilot phase, or your turn will come as its random, or whatever else they may tell you. Also ask if you can go TMPoint to get the turbo. Let's see what they say. Please let us know.
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QUOTE(OKLY @ Oct 15 2018, 07:06 PM)
I believe TMPoint will give you a form to submit. Not sure if it really helps or it is just a procedure to show that they are working to expedite your Turbo upgrade.
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Don't waste time calling CS to hear their copy paste answers. If you are free, then go down to a TM point and fill up a form requesting for turbo upgrade if you are eligible.
dickybird
post Oct 15 2018, 07:37 PM

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QUOTE(fruitie @ Oct 15 2018, 07:35 PM)
Actually there's no form to fill in.. I didn't fill in anything.
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I guess someone dared to have a brainwave and improvised
So @lamusica got to fill in an orange form
And I got to fill in a blue form.
Lol. Any form of any colour to stop customers pouring 🔥 on TM.
dickybird
post Oct 15 2018, 08:02 PM

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QUOTE(fruitie @ Oct 15 2018, 07:42 PM)
Funny. Now only I knew you guys filled in a form while I didn't fill in anything. laugh.gif
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Deswai you must share your kungfu lo. How you got turbo-ed without filing a form? Sifu!
dickybird
post Oct 16 2018, 12:36 AM

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QUOTE(InSplre @ Oct 15 2018, 08:47 PM)
Will see, if nothing after tonight, will go TMPoint and change to RM129 package.
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Fake news! Still online and my Netflix is running!
dickybird
post Oct 16 2018, 01:01 AM

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QUOTE(gkyangcyrus @ Oct 16 2018, 12:14 AM)
If i sign the unifi lite package now with 10mbps, which means with the 2 years of contract. Will the free turbo upgrade available for me within 2 years?
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You missed the boat.
dickybird
post Oct 16 2018, 01:02 AM

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QUOTE(yvliew @ Oct 15 2018, 11:17 PM)
Anyone can verify whether now can call and change plan already?
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Wait for next week lo.
dickybird
post Oct 16 2018, 11:11 AM

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Well, last night's unifi shutdown was a hoax.
dickybird
post Oct 16 2018, 06:06 PM

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Still waiting turbo, no point for me to downgrade to Unifi best because I'm paying the same price as Unifi Best plus Ultimate TV pack anyway.
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