What was the model of your previous BTU?

What about using the TM router as an AP? Good enough?

So the technician told me that new equipment are only for new subscribers but not for contract renewal, is this true or they were BSing?

There are other devices that can access Unifi tv?

Let's say,
Scenario 1: Technicians come to replace equipment for contract renewal.
Scenario 2: Technicians come to replace some very old equipment such as the TM provided L7 router that can't support turbo speed.

Do we have to pay the RM53 service charge for these scenarios.

Even for replacing the old L7 router? How are users going to use turbo speed without supported equipment? They can't charge us for that.