Hi, this is the first time I'm troubleshooting with these technical subject. I have just recently found out that my family has been subscribing a much higher speed package while receiving much less speed in actual reality. A bigger part of the reason this issue was left alone for long time was due to miscommunication as they only knew that they have upgraded the package but can not remember which one is it now and I always thought the speed was only a little lesser that what it should be.

Now that I just checked with TM point it turns out that 500mbps is actually the subscribed package. The speed we usually been having were around 30~110mbps download speed depending on the 2.4G or 5G channel was used. I just called 100 just now and was told that the 2.4G channel caps at around 100mbps while 5G caps at around 200mbps. So this leads to me confusing right now and started checking to this subject...

The router we are using right now is a router that was just resubscribed from TM around 1~2 years ago (not sure model name). In order to achieve higher speed, do I need to changed to another router model? also why are they giving us a model that cant achieve the speed of what they should be giving...?