i got the same issue... paid but missing from purchase record.



and totally cannot call customer service...

Im facing this problem too...

No order update... item still in cart.. but i received otp n paid already...

my item no longer in cart...paid and totally no record now... wtf...

only got my credit card statement as proof of payment now...

Damn, my 3rd purchase kena again, purchase successful, but no confirmed order shown. Just this time different is selected items no more in the cart.

Now i encounter error shipping voucher is not apply, the selected shipping method does not has shopee shipping account... Wtf...

Shopee only half free shipping? The voucher isn't full free shipping? I ordered tibbits 2 merchant 1 is already free shipping another Shopee shipping voucher only help reduce half the shipping cost. And that discount voucher is still working you guys can use it only in mall/preferred seller min spent is RM60 I think.

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I too expect all item delay because of 1 million parcel shipping .
This is more serious because

Shopee only contact most of the courier to Poslaju while laz got gdex/ninjavan/laz express/pos laju/skynet and etc.
Item maybe get delay until next 2 weeks

Ready another 2 weeks of returning and refund.Those who bought expensive item or monitor , hoping poslaju delivery doesn't throw your LEED monitor/TV.

petronas card ordered yesterday arrived today. looks like pos laju working extra hard including public holiday to clear parcels. however those i ordered on 9.9 havent arrive though

Tq for info blacklisted this seller… I avoid buying from new seller unless maybe its a mall or reallt lot of possitive review…

Some random observations from 9/9 sale.

Poslaju still FTW. Already 4 delivered
DHL eCommerce slower than Poslaju. Somewhere in transit.
Ordered 4 x Office 365 from Thundermatch. One is shipped from Cheras, the other from Penang. 2 more no update. Maybe they pack in same package?
Mydin slow, still haven't post out yet.
Shopee's Mart is the fastest to ship out expectedly.

Fulfilled by Lazada also fast. Delivered by LEX.

Don't you have the Poslaju tracking number already? If you have, track at pos.com.my. Shopee's tracker very slow to update one.

I have 15 orders from Shopee, all already have tracking number. 14 Poslaju, 1 DHL. Of the 14, 4 delivered. DHL and 2 Poslaju now tracking, the rest not yet.

One non-9/9 order from China. Placed on 7/9, today 13/9 already picked up by Poslaju from ECBC. Very fast.

mine just appear under cancelled.
the bottom left of the order under the cancelled section, writes 'cancelled automatically by shopee's system.'

guys, im looking to buy a micro sd card for my yi dash cam. it needs to be a class 10.
i need help choosing cause the prices seem really weird to me.

first, most of the 32GB micro sd class 10 sandisk ultra sells for rm28 but there was 1 shop selling it for just rm16.50. seller rating was 4.5. but this seller also sells a 64GB version for rm17.50. but there is no description for this 64gb version in his product description. would i be an idiot for ordering the 32gb instead of the 64gb?

second, there is a shop selling the 128GB sandisk ultra for rm49. seller rating 4.3. and another shop selling a 128GB sandisk ultra for RM33. seller rating 4.8.

how to choose? is it as simple as just buying the cheapest one with good seller rating?

first time see this update without any delivery attempt. Does it mean they demand customer to pick it up? or just telling me that i can pick it up if i want to as it may delay further?

If we see the Poslaju tracking number on Shopee app but status still To Ship, means seller already packed?

Any good voucher for RM1.2K electronic items?

Can’t apply bank vouchers? It’s automatic right?

Any idea what is the "Others" option in shipping?

But I can select the "others" shipping option, its just that i dont know which courier are they using..

Speaking of courier, DHL e commerce or J&T better? I am in subang, seller from Penang..

One more thing, regarding the Visa voucher, once you able to collect means 100% can use? Or will it finished even tho you have already collected it but haven't use it yet?

Oh yeah I see it now. Must select but the bs thing is now all the free shipping must be shopee pay. If use shopee pay I can’t apply bank cards. If apply bank cards I dint get free shipping   

I'm very confused now
I tried again. Applied the free shipping voucher that says shopee pay and also applied the bank vouchers - can work 🤦🏻‍♂️