I have same issue.
Still have not receive refund. Same answer given.
Maybe time to logde report.

yea. I will report to kpdnk if no refund received on Tuesday. Sufficiently gave them 14 working days.
Below their replies to me.
My credit card billed already and I had paid the amount due lol.
my case, their system charged me rm1 as CC authorization fee duno how many times. these RM1 has since been reversed. but not my RM141 order.
Shopee replies on 11th Nov
Thank you for contacting Shopee. My name is xxx, I will be assisting you in your query.
Firstly please accept my sincere apology for the inconvenience you have faced. I truly understand your frustration on this matter.
Rest assured, I will try my best to find the best possible solution to resolve your issue.
Please note that due to some technical glitches, the payment for your order was failed on our payment gateway. Since the payment was charged, I will help to void it and reverse to your card in 7-14 working days as there was no order linked to the payment on Shopee.
In case if you did not receive the refund do let me know to check further on this matter.
Hope this answers your query. Please do let us know if you have any other queries, we will be glad to assist you further.
Thank you for your understanding in this matter.

My replies on 11th Nov
Dear Shopee,
Regarding below, been informed by Standard Chartered customer service today that the payment of RM141.11 has been transferred to shopee. It has not been voided as mentioned below.
Please assist.
Attached print screen.

Shopee replies on 14th Nov
Greeting from Shopee!
Thank you for your reply.
Payment of RM1 will be auto refunded, we do not need to void it. The rest of the payment has been voided.
Hence please wait within the given time frame for the refund to take place.
Hope this helps.
If there's anything else that we can do to extend our assistance, please let us know.
Thank you for your patience throughout this process.

For my case, i already got refund . But , have to call my credit card bank to get the approval code for shopee transaction & pass to shopee support to verify.

yea. I will report to kpdnk if no refund received on Tuesday. Sufficiently gave them 14 working days.
Below their replies to me.
My credit card billed already and I had paid the amount due lol.
my case, their system charged me rm1 as CC authorization fee duno how many times. these RM1 has since been reversed. but not my RM141 order.
Shopee replies on 11th Nov
Thank you for contacting Shopee. My name is xxx, I will be assisting you in your query.
Firstly please accept my sincere apology for the inconvenience you have faced. I truly understand your frustration on this matter.
Rest assured, I will try my best to find the best possible solution to resolve your issue.
Please note that due to some technical glitches, the payment for your order was failed on our payment gateway. Since the payment was charged, I will help to void it and reverse to your card in 7-14 working days as there was no order linked to the payment on Shopee.
In case if you did not receive the refund do let me know to check further on this matter.
Hope this answers your query. Please do let us know if you have any other queries, we will be glad to assist you further.
Thank you for your understanding in this matter.

My replies on 11th Nov
Dear Shopee,
Regarding below, been informed by Standard Chartered customer service today that the payment of RM141.11 has been transferred to shopee. It has not been voided as mentioned below.
Please assist.
Attached print screen.

Shopee replies on 14th Nov
Greeting from Shopee!
Thank you for your reply.
Payment of RM1 will be auto refunded, we do not need to void it. The rest of the payment has been voided.
Hence please wait within the given time frame for the refund to take place.
Hope this helps.
If there's anything else that we can do to extend our assistance, please let us know.
Thank you for your patience throughout this process.