I recently bought some masks and Shields from CarpetMurahGila, which arrived LATE. 10 days late. And worse of all… the items were broken, cracked. The irresponsible Seller did not wrap up the delivery plastic bag carefully. Instead of refunding, he disputed my claim, and now I don’t know who is going to refund me.

Seller simply wrap the parcel, resulting in damage. Buyer penalized in terms of time, effort to file complaints, return parcel...Shopee system isn't fair.

After Buyer submit complaint to shopee, if the Seller press dispute response, the Buyer has to wait another 5 days to get back refund (if any). The Shopee system for return/refund is totally unfair to the Buyer. And as for CarpetMurahGila, he is clearly at fault for not packing the face mask boxes and face shields with bubble wrap. NO protection at all and he simply sent out the package. And he dare to dispute. When asked at discussion what he is disputing, there was no reply. Simply press "dispute" to hold back my payment. I think Shopee should have a compensation scale to Buyer if Seller make an unreasonable "dispute" request causing more distress to Buyer.

Can stupidly pack soft mask boxes and plastic things into a bag and expect them not to be damaged during the logistic process? There will of course be boxes and other things stacked on top of the plastic bag. THis Seller champion.10-year old also know la. NO respect for Buyer. If it was not economically viable, then don't sell lor. And dare to "dispute". Typical Malaysian mentality- loof for scapegoat. No respect for others and only see money.