Had 1 of my worst Shopee experience, I bought a small item from Shopee and the seller sent a wrong and not working product to me.

Upon complaining to Shopee, they investigated for 48 hours, then asking for evidence (48 hours), ask to chat with seller (48 hours), admin to check with seller (48 hours) etc.

the whole process took more than 21 days now and they came back and tell me that they are not responsible, and it is between me and the seller.

FYI, the seller had since last month received many negative feedback, with wrong and not working products sold. but Shopee admin is not doing anything

This is the worst platform ever, if you intend to buy there, do it at your own risk. For me, I will try to buy elsewhere for peace of mind

exactly, they will ask you to deal with seller
then seller dont asnwer to your chat
your whatsapp
and everything

and Shopee will not take any action as well

if they are not interested to settle any dispute, dont ask for evidence and evidence and wait wait wait
then do nothing

Worse thing is harboring the crook who sell fake / unuseble goods and not doing anything about it

*Beware, there are many imitation/fake/unuseable goods being sold on Shopee, Shopee is aware but they just keep a blind eye

shopee wont force the seller to refund. they just close one eye and dont care!!!!!!!!!

my case was the seller had agreed to the return, but shopee dont want to provide me with the address to send my goods to, and how to get refunded???

SHOPEE is the worst online platform to buy, stay away as you are not assured of the quality of goods you purchase and SHOPEE will never help me

this is my personal experience!!!!!

seller not responding to chat, whatsapp after agreeing for the return, and admin was the one who asked me to return but when i ask for the address, admin do not want to reveal.

FYI, My Shopee experience is shit! worst Customer service ever.

stay away if you want to have peace of mind in buying online.

already shown chat history, whatsapp screen shot, photo evidence and yet Shopee admin is taking me round the garden, keep asking for same thing and wait 48 hours everytime. now they even ask for video evidence, as though photo evidence is useless.

I sense admin is only dragging and not interested to settle the issue.

Really, dont use this platform if you want a peace of mind in online shopping, when you get into trouble, no one will help you.

Shopee is getting more and more stingy
Free shipping, many just deduct 3 ringgit, still need to pay the balance
No more free shipping+coins rebate, can only choose either
No more games to get more coins

Think I will finish using my Shopee pay credits and move to other platform soon