My experience with shopee wasnt great either
i did not receive my phone even tho tracking showed delivered so i request for refund
seller dispute the request
then no respond from shopee helpdesk whatsover
until after 2 weeks , they auto cancel my refund request without acknowledging me
so i spam their help desk email
they transfer my case to dispute team and the dispute team dude Zarit get my refund approved in 2days
shiet nighmares....