In regards to the return shipping fee, rest assured that we can reimburse the return shipping fee to you. All you have to do, is to revert to this email with the clear picture of the receipt provided by the courier service and the consignment note used so that we can reimburse that payment amount to you. If you have not updated your bank account, then please follow the steps below in your account to update the Bank details in your Shopee app:-
Me > My Account > Bank Accounts/Cards > Add New Bank Account > Set as default

poslaju bag should issue receipt too

is it applicable for all wrong item return?

i checked their website and it stated otherwise:
https://help.shopee.com.my/hc/en-us/article...Id=115002242567

We only reimburse the return shipping fee should the reason is under the return / refund reason as per below:
● I did not receive the product(s).
● I received the wrong product(s) (e.g. wrong size, wrong colour, different product).
● I received damaged/faulty product(s).


In the event that the return / refund was filed due to "Change of mind", such as the seller indeed shipped out the order as per what has been placed by the buyer, then do take note that we do not reimburse the return shipping fee in such cases.