More and more cashiers at offline merchants, especially the hypermarkets, are refusing to scan the customer's ShopeePay QR and instead they make the customer scan their merchant QR code, thereby depriving the customer of Shopee coins redemption.

A few of their other colleagues don't do this and still scan the customer's ShopeePay QR code and barcode but it won't be long before they follow the trend. I was told this is because the merchant pays Shopee their commission out of the tips/incentive pool meant for the employees.

It looks like these cashiers are allowed to get away with it, and Shopee doesn't want to do anything to help its customers, as customers have already brought this to Shopee's notice.

With the redemption lowered to only 25% and now with more and more cashiers refusing outright to scan the ShopeePay QR and barcode, I think many people will stop using Shopee and go to the other platforms. Does the Shopee establishment read this Shopee forum, you think?

The cashier told me that many of them don't want to let the customer redeem their coins because of this. I guess hearsay in the sense that I heard the cashier saying this to me directly.

As for the refusal of the cashiers to scan and enable Shopee coin redemption, it is definitely not hearsay because many of us have experienced this. I experienced this at 4 hypermarkets, the most recent one being Lotus Kepong.

This post has been edited by Wengisaac: Nov 22 2024, 09:18 PM

Haha... yeah... honeymoon period over... Too bad for Shopee customers - their honeymoon period also over.... Shopee doesn't care anymore.