If u initiate the return via Shopee, then Shopee will pay for the return shipping fee. U have to do it BEFORE u click complete order, and return is subjected to Shopee agent's approval based on the return reasons u have been given (show proof that item sent to u is the wrong spec).

If u look at the top 30 best selling water heaters on Shopee, Centon heaters are higher ranked with much more 5 stars review. I got my Centon Serene based on that, pretty solid product, using it for 1 year already. Centon has 4.2kW heater which provides hotter water compared to other brands like Joven and Alpha (only 3.8kW), so useful during raining seasons like Nov / Dec where inlet water is colder.

Also, heard from the seller that Centon, Alpha and Joven, the directors are from the same family, so I'm guessing the product technology are pretty similar, just that Centon's brand not as popular as the other 2, so their price are more affordable.

Yes u will need to print the return airway bill once ur return has been approved. same as return for zalora, lazada or most of other e-commerce sites.

Ya I believe those Shopee sellers chose to activate as many courier providers as they can, so that they can reach out to most areas in Malaysia, since not all couriers cover every single postcode in Malaysia.

Was chatting with one of the seller bout this, and they mention it is not sustainable for them to purposely turn on and off all their other courier providers every time there is an order, just to fulfill what a single customer wants their couriers to be. N if they were to do that, if they switch off the rest and only turn on J&T for 1 customer, then if by chance at the same time there is another customer wants to buy something but his / her area not covered by J&T, then they are unable to purchase it and the seller will lose sales transactions.

Clearly this is not Shopee sellers' fault, and we shouldn't force or blame them for not accepting your request to switch off other couriers just so we can get the courier of our choice. It is Shopee's fault for changing their system, so that they can slowly direct more business to their own courier Shopee Express, the same strategy that Lazada is using.

Ya my parcel got stuck since 26 July. Luckily the Shopee seller is kind enough to update me, apparently a few of Shopee Express delivery hub has COVID+ cases, and got forced to close.

U can go to your order page and click 'Return/Refund'. Shopee agent will ask the seller to provide proof of delivery and investigate this case further before they refund u. This process might take a couple of days for both the seller and Shopee agent to action on this.

I think Shopee does not use Skynet, only Lazada.

Complain on Shopee's Facebook and Instagram pages.

I think u can only use your Coins with Preferred, Preferred+, and Mall stores.

The Lazada coins can't be used the way Shopee Coins are correct? Can't be used for purchase, so not as valuable I think.