Hi guys, a quick question... Normally how fast shopee refund our money from shopee wallet back to our account? I cancel my items yesterday to change models but now i am unable to repurchase using the wallet refund because i cannot use back the shipping voucher, making the total amount exceed the refund

It is Sunday so i kinda doubt the refund will come in as fast.Well after a lot of of argument with shopee cs via email, i end up repurchasing the items in Monday at 12:01 am haha..sigh, now no idea which online website good for online shopping..Shopee with this issue, and lazada, oh well their seller cancelled my order saying unit out of stock while it is actually wrong price at their site, not by alot of margin also, rm70 diff only

Welp, I just got my refund for my broken parcel, without sending it back.. In the dispute it stated that it is courier fault(guess which one ), and they refund to both seller and me I think.. So now what shall I do with this slightly broken parcel sitting in my store??

Anyone have experience making official complains against Shopee? Need to file one, as they hold my money in their wallet

This post has been edited by Devil7801: Jul 4 2022, 09:32 PM

Well I've used their live chat, TBH the level of support they provide via there is 0, as the agent will only speak of the things that we already know or stated in their FAQ.. In my case, its due to their new MONTHLY transaction limit on ShopeePay.. While they somehow still allow to top op the wallet, but I am unable to use the wallet to purchase stuff, and looking at my transaction amount, I think I've hit their new monthly limit of RM4999.. So if following their rule, I have to wait a FULL MONTH before I can use my wallet even for transferring it back to my account.. Atm there is around RM1.7k stuck there not allowing me to do my purchase, and cant withdraw as well..

U mean 4999 per day or per month? I am aware of its daily limit(also 4999), but have no idea it is also a monthly limit..

Sigh, I am aware of this FAQ(especially now)..

1st of all, doesn't it seems odd that daily and monthly limit is the same? means one can max it out on a single purchase.. But lets forget about that because that is not the main problem..


The main problem is, if there is such limit of 4999, why did the app allow further top up to go thru, meaning in my case, my rm1.7k is there yet I cant use it to buy thing.. Should there is a monthly limit of 4999, the top up value should also capped at 4999 per month, or at least allow the customer to withdraw it back to their account should the customer still wants to proceed purchase via other means(my case exactly).. However, since Shoppe consider withdrawals as a transaction as well means, I CANT withdraw that money back to my account, which pissed me off..

It is cash unfortunately, and that top up is initially for me to purchase another desktop monitor that I am eyeing for, and it is the last stock..

https://shopee.com.my/LG-27-Inch-27GL850B-2...8521.7604620964

I am currently building a gaming pc, so within these 72 hours, I think I have spent there close to 10k.. Yeah some of my checkouts are not using that shoppepay hence I am able to reach that kind of spending with their limit.. To be fair, I can understand if they put such limit on their wallet, but at least do allow me to put those money back to my bank account so I can checkout my purchase via other ways, and I dont mind waiting their usual 2-3 working days to process it since I can check out the item with my remaining cash on my bank.. I did check my wallet just now, apparently from the limit I am left with around rm300, which now I proceed to withdraw and it goes without a problem..

Also, lets put it this way.. They announce a MONTHLY and YEARLY limit.. In case I somehow hit their YEARLY limit, am I supposed to wait a full YEAR before I can use/transfer the money inside the wallet?

I do have the spare cash, it will just hurt me abit more towards the end of month, which is why I solved it by using Spay Later to check the monitor out.. Also thank god its only 1.7k, instead of 3.4k for 2 of same monitor(I got a good deal on LYN for 1).. So with this means I may miss 7.7 sale(since most discount/coins are targetted for wallet user), and burned one of my saving pass coupons since that coupon TnC is checkout via wallet or COD(which I rarely use since I rarely at home at day).. But with how their CS does nothing apart from stating their FAQ, and not even 1 attempt to help(because I still cant see why they consider a withdraw back to own account as a transaction similar to purchases), I should consider bringing my business elsewhere.. I already left Lazada due to almost same issue back then, and perhaps this time its Shopee's turn.. I already sent an email stating my intention to close my Shopee account, lets see how this goes..

This post has been edited by Devil7801: Jul 5 2022, 01:25 AM

Nah i withdraw it yesterday, and since shopee counts it as transactions, means i am done for this month, cant even use 1 cent from the wallet.. And now i keep looking at my checkouts, if got one of then cancelled by seller i am screwed..

If 5k is the max.. I will ruin their purchase if i ask them for mine.. Also, dun really like to rely on others for something like this.. Nvm