Sep 7 2018, 12:35 PM
QUOTE(kirakun @ Sep 5 2018, 04:32 PM)
Bought a dressing table from HN few months back during promotion. Got it delivered only recently as the house just finished renovation. Smooth sailing delivery, no issues of whatsoever. The sales person did inform a day before scheduled delivery date. On the delivery day itself, the deliveryman did called up to confirm time of delivery and sms notice of delivery. Deliveryman took extra effort to deliver to the new address even after arrived at my old house as i forgot to update the new address lol. Upon delivery and installation, the deliveryman clean up and cart away all the boxes and wrappings .
After all a pleasant experience for me.
I've bought dining table (June 2018, Pradigm) and air-cond with installation (May 2018, Sunway Pyramid) each in separate orders from HN shop.After all a pleasant experience for me.
Both delivery are fine, customer service dept first aligned with me on a tentative date and then called up 1-2 days in advance to confirm final delivery date.
Items are received in good conditions. Nothing to complaint.
Out of the busy daily delivery schedule, undoubtedly there will have low percentage of failure cases due to miscommunication or individual worker's mistake, just that someone who will be the unlucky consumer, a better way is to find communication channel to complaint the issue to their management.
This post has been edited by easywin3: Sep 9 2018, 08:04 PM
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