Hi, I've tried to make a flight booking and pay with big pay card and I've also applied some big points. Suddenly, the page said "an error has occurred, please try later." At my next try, i've noticed that all the big points have already been deducted but the payment from the big card has not been deducted.

Chatted with air asia web and they said i need to email air asia big team. I've done that last night and also messaged the FB page but there's no reply till now.

Anyone faced the similar problem before?

the thing is, i want to book a flight already but i don't know how fast they can put the points back.

worried if i book already, they will say can't deduct the points

the first time i waited for about 23 hours and it was shown, then again error on their site and i'm still waiting. It's about 24 hours already.

They still did not reply me.

I can see the transaction shows they deducted it but it came back on the first try (after 23 hours) and now i'm waiting for the second one.