QUOTE(ericlaiys @ Feb 21 2019, 11:56 PM)
One noob question, if buy flight ticket using Amex, then loss/delay baggage or flight issue, how to claim and who to report to?
CLAIMS
1. All information and evidence required by the Company or its agents shall be furnished at the expense of the Covered Person or his or her personal representative and shall be in such forms and of such nature as the Company may prescribe.
2. Copies of Record of Charge Forms relating to expenses incurred in respect of which indemnity is claimed under this Certificate must be supplied to Maybank Card Centre, 7th Floor, Menara Maybank, 100, Jalan Tun Perak, 50050 Kuala Lumpur. Also the Record of Charge Form, verifying that the relevant flight tickets were charged to Maybank 2 Platinum Cards Account and in respect of lost or delayed luggage, a copy of the property irregularity report obtained from the airline, must be supplied to Maybank Card Centre, 7th floor, Menara Maybank, 100, Jalan Tun Perak, 50050 Kuala Lumpur with the following information:
Full details of the flight (airline, flight numbers, departure airport,
destination, scheduled times and arrival airport).
Full details of the delay or loss incurred.
Full details of expenses for which reimbursement is claimed.
3. Benefits payable under this Certificate in respect of valid claims will be
payable to Maybank Cards Business and will be credited to the Covered Person’s Maybank 2 Platinum Cards Account.
MAXIMUM INDEMNITY
Duplicate or multiple Maybank 2 Platinum Cards shall not obligate the Company in excess of the limit stated herein for expenses incurred by any one individual Covered Person as a result of any one incident covered under this Master Policy.
4. Claims Service – all claims and correspondence relating to the insurance must be given as soon as possible but no later than 21 days after the event giving rise to the claim to:
Maybank Card Centre
7th Floor, Menara Maybank
100, Jalan Tun Perak
50050 Kuala Lumpur
This post has been edited by koala225: Feb 22 2019, 12:22 AM