Not yet... Someone in NinjaVan needs to be sacked... The parcel seems to be "lost"... But after I showed all the evidence to Laz, only yesterday the parcel reached at Lazada warehouse.
The problem when returning thru NinjaVan is that at the "Return Label" form, it clearly stated what is the item in the parcel. So, if anyone sees this Return Label & knows the item in it, for sure the parcel will lost...
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So, before we do any return item, do the following :
1) Take pix of all items and accessories next to the Return Label before putting everything inside the parcel.
2) When the pick-up guy arrived, we have to sign a form together with the guy's signature. Take a pix if this panel.
3) After both parties signed, ask the pick-up guy to WhatsApp the screenshot of the status of pick-up. This will reveal the pick-up guy's WhatsApp number and also the time and date of the pick-up status.
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All the above will act as an insurance if anything happens during the return process.
Actually, this is my 1st experience returning Lazada item via pick-up service thru NinjaVan. Usually I return to MBE at shopping mall. Never have any issue return via MBE at all.
Now, awaiting for Lazada to evaluate the item. Expecting a feedback from Lazada on next Tuesday for the result.