Hi guys, i had reserved few rooms for my vacation later in expedia.com.my

However noted from the credit card bills, the charged ammount is higher than the room rate
SMS notification rm3765, Expedia itinerary rm3756, bill in Credit card rm 3800
That is only one of the transaction.. i have few more, thus the total sum of extra charge is quite significant

Called bank (Standard Chartered bank MY), they mention the extra charge is due to Cross border Fee， as Expedia.com.my charged in Singapore Dollar
Called Expedia, they are very firm they charged in Malaysia rinngit, thus wont be cross border fee. (Yet from the Credit card bill, it's charged to expedia SG)


Anyway i have sent them a complaint email for the issue, any other authority i shall complaint this kind of issue? http://e-aduan.kpdnkk.gov.my/?
thanks in advance

Ya learn the lesson, avoid using standard chartered bank for payment in expedia.

Called CS, talked for 40minutes, email them the card transactions detail, it is the 1% cross border fee charged by bank

Expedia agree to refund the amount, got back rm200..Anyway, I dont agree that such big company as expedia.com.my use singapore payment platform for transaction in ringgit malaysia

This post has been edited by ivzh: Aug 21 2018, 10:01 AM