QUOTE(chonghe @ Sep 24 2018, 10:01 AM)
Thank you for your info.
Just now I also insisted that it should not be charged but the CS apparently also insisted that I will be charged as it is based on "next month bill"
So you mean I should give another call and insist my stand?
charging and billing are 2 separate matters.Just now I also insisted that it should not be charged but the CS apparently also insisted that I will be charged as it is based on "next month bill"
So you mean I should give another call and insist my stand?
PBB already wrongly (prematurely) charged you SST, so billing on "next month bill" is invalid.
ask cs to file official report for mgmt review. if multiple attempts yields the same refusal by CS/mgmt, escalate to bnm and/or rmcd.
Sep 24 2018, 10:14 AM

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