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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!
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lol0919
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 Sep 5 2018, 10:27 PM
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Getting Started
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QUOTE(StuartLee2015 @ Sep 5 2018, 10:15 PM) Got my bill , but not turbo email which is huge disappointment... T_T people already showing how they got upgraded and this and that.... so envy.... and with the upcoming 6 September unifi 100MBps @ RM129, which mine 50MBs @ RM187 ( inclusive 6% Service Charge )... Feel unfair... speechless, even new customers can have higher speed than us... i think they won't give us upgrade so soon...especially customers who haven't receive any email regarding upgrade maybe they hope us to downgrade our service to the new 100mbps plan??  This post has been edited by lol0919: Sep 5 2018, 10:39 PM |
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lol0919
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Sep 6 2018, 12:10 AM
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Getting Started
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QUOTE(emilyngsc @ Sep 6 2018, 12:05 AM) Are you sure RM 129?  It is still there Attached thumbnail(s)
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lol0919
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Sep 6 2018, 08:14 AM
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Getting Started
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QUOTE(shahie @ Sep 6 2018, 07:58 AM) but not all has been turbo upgraded, most have to wait jan - june next year, even not confirm yet also since still under pilot project trial. lol And TM refuse to let us know when can we get the upgrade, only ask us to wait for the email. I think this has annoy many users, and some has switch to maxis. |
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lol0919
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Sep 6 2018, 11:52 AM
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Getting Started
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QUOTE(mytaffeta @ Sep 6 2018, 11:40 AM) when 129 plan become 100mb, the 139 plan will also become 300mb right? what is the unfair all about?  the problem is how long does it takes for the upgrade? as users are paying higher amount per month with slower speeds, the speed is slower, and are more expensive, this is unfair. |
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lol0919
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Sep 6 2018, 12:20 PM
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Getting Started
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QUOTE(dragna @ Sep 6 2018, 12:11 PM) Alright i finally found out that my contract had ended a while back and since I am no longer contracted to them, I inquired about the new RM129 and to my surprise they said it is only for new subs. And for those who think RM129 may get Turbo'ed, you won't because this is a Turbo'ed from the old 10Mbps plan. See attached chat log. For new customers only? so current user cannot downgrade to RM129 plan?? to subscribe, we need to terminate our service and sign up again??? wtf, we asking for upgrade they ask us to wait, asking for downgrade to new plan with higher speeds they don't give?  This post has been edited by lol0919: Sep 6 2018, 12:23 PM |
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lol0919
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Sep 6 2018, 12:31 PM
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Getting Started
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QUOTE(Uzura @ Sep 6 2018, 12:23 PM) Their CS will try to twist and twist, i think better walk to tmpoint. [attachmentid=10012223] I think what she means is you can get rm129 and with your aneka it will be RM159. if you try to use their website to sign up, after choosing the tv pack it will be RM159, so new customers will enjoy RM30 discount and become RM129. but current users won't enjoy it, so no point to downgrade if it is RM159 100mbps |
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lol0919
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Sep 6 2018, 12:43 PM
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Getting Started
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QUOTE(Uzura @ Sep 6 2018, 12:33 PM) No, the CS said RM159 only for ultimate pack, for aneka/ruby, u can get RM129. Of course as i said, he just twist when i said someone can get it at tmpoint. oo i see, damn i'm really confused with their plan and pricing. |
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lol0919
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Sep 6 2018, 01:30 PM
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Getting Started
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QUOTE(shahie @ Sep 6 2018, 01:19 PM) as TM cs told me just now, if we change to 100mbps for Rm129 now, later someone with this package may complaint and compare with those 300mbps for Rm139. lol. they insist me to wait since i'm on their list for the 1st phases (aug - dec 2018) TM CS told you which phase you are, i tried to ask them many times, but they refuse to tell me. |
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lol0919
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Sep 6 2018, 02:37 PM
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Getting Started
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QUOTE(Ryan19 @ Sep 6 2018, 02:28 PM) After chatting with them..... Turn out, that's 2 phases of Turbo  So does users with Huawei HG8240w and Innatech RG4332 need to change equipment? which phases are they belongs to？ I think all first phase users already get an email regarding upgrade. so the rest will be 2nd phases onwards right? |
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lol0919
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Sep 6 2018, 03:40 PM
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Getting Started
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QUOTE(tohff7 @ Sep 6 2018, 03:19 PM) I'm paying RM179 for 50Mbps (upgraded to 500Mbps recently). Only have Ruby Pack and no free voice call. Contract ending in Dec 2018. Any idea how can I go about getting lower price? terminate the service  This post has been edited by lol0919: Sep 6 2018, 03:45 PM |
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lol0919
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Sep 6 2018, 08:23 PM
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Getting Started
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QUOTE(Max2006 @ Sep 6 2018, 08:01 PM) My current unifi package is 50Mbps + Unifi TV = RM179. Can I just go ask them to change my plan to this new RM129 plan? Considering this is an upgrade for me with cheaper price! Meanwhile I am eligible for the turbo upgrade. Should I wait for the turbo speed, or should I just give up and go for the Rm129 package? Dilemma here....anyone is in the same boat with me? LOL.... same with me, if change now, can enjoy 2x speed with cheaper price, but if want 10x speed, price no change, only thing is to wait, and wait and wait, maybe this year, maybe next year, maybe forever  |
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lol0919
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Sep 7 2018, 10:47 AM
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Getting Started
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QUOTE(dragna @ Sep 7 2018, 09:26 AM) This is odd.. after all the complaining yesterday i suddenly woke up to an upgrade. congratz damn, i keep complaining them, and i sleep regularly, but nothing happens every time i woke up  |
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lol0919
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Sep 8 2018, 11:50 PM
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Getting Started
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QUOTE(Great_Cookie @ Sep 8 2018, 11:40 PM) I’m in Johor Bahru and my connection just dropped at 10:55pm. Can’t even get a Link established at the BTU side (Auth light just keeps blinking). I suspect it may have something to do with the Turbo upgrade? They supposedly upgraded me yesterday to 800Mbps but all my LAN speedtests came back at still about 95Mbps (although upload speed did increase to about 90+Mbps as well). The funny thing is that my VoIP went down and every time I picked up the phone, it’d drop my Net connection. Prior to this, Unifi has been rock solid in terms of reliability. When I called 100 to report, they told me that package upgrade was still being tested - if I could get 90% of my OLD PACKAGE SPEED, then it’s still considered ok. How true or not, I don’t know. I just hope my connection comes back soon. Just a service down or their technical issue, nothing to do with speed upgrade, it is actually the TM support staff feel bored and hope you can call her, and diu her. I'm also from jb, also waiting for the turbo upgrade, but still not receive even an email. I think they won't give me the upgrade so soon. |
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lol0919
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Sep 9 2018, 06:26 PM
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Getting Started
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i had a dream yesterday night, which my unifi has been turbo-ed. Once i woke up, i perform a speedtest, and the result is i had gone insane.
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lol0919
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Sep 10 2018, 09:53 AM
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Getting Started
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QUOTE(neooren @ Sep 10 2018, 08:51 AM) I lost hope with tm already, so messed up Got email notification, no turbo No email no call, Turbo-ed but many of us No email no call, don't know when turbo This post has been edited by lol0919: Sep 10 2018, 09:54 AM |
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lol0919
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Sep 10 2018, 01:42 PM
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Getting Started
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my internet just down for around 2 hours, i though it is upgrade in process, but actually no =(
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lol0919
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Sep 10 2018, 03:06 PM
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Getting Started
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QUOTE(nikrizal @ Sep 10 2018, 02:29 PM) True indeed. No need to waste your money for cat7 May i know in which situation we need cat7? isn't it better ? |
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lol0919
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Sep 11 2018, 11:29 AM
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Getting Started
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Hi, May i know if i change my router by my own. Am I need to update the router information to TM?? (currently using unifi stock rg4332, btu is Huawei HG8240w).
Does changing router by my own speed up the Turbo upgrade process, as i no longer needed to change equipment, will they move me from phase 2 to phase 1?????
This post has been edited by lol0919: Sep 11 2018, 11:31 AM
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lol0919
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Sep 11 2018, 04:16 PM
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Getting Started
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QUOTE(squaresoft @ Sep 11 2018, 04:08 PM) guys. now my unifi plans is 50mb with unifi TV RM179. can i cut off unifi TV for saving RM30/m?, bocs never watch it Downgrade to the new Rm129 100mbps plan then you can save RM 50 per month |
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