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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!

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hjh87
post Sep 7 2018, 10:38 AM

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Guy, just received a call from Maxis asking whether to upgrade to their fixed line broadband at Klang area (current using Unifi). From the first day the area have been under TM Unifi control. Just curious did TM providing their customer info to competitor?? Or can they simply provide our information to third party??

Anyone experience this before like changing from one Telco to another Telco for the fixed line broadband? And how is the performance?

I've doubt on Maxis, as example in Puchong area which is under their control but performance like sh**.
hjh87
post Sep 7 2018, 10:52 AM

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QUOTE(youngy @ Sep 7 2018, 10:47 AM)
I would never change to Maxis. My friend changed to Maxis cuz of the cheaper price and regretted his decision. Always DC while gaming and now he is back to Unifi. LOL

Price is not that expensive as long as it is fine.
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Thanks for the feedback.

By the way, have anyone been TURBO-ed in Kota Bayuemas??
hjh87
post Sep 7 2018, 02:34 PM

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QUOTE(ldragon @ Sep 7 2018, 01:52 PM)
Depends on the coverage. One of my friends Streamyx 512kbps RM66/month upgraded to 10Mbps Unifi for RM80+/month
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Have more info on this??

1. 10Mbps have quota limit?
2. Need to visit TM point or call customer service to get this? (current location do have unifi coverage)
3. New installation of Fibre will cost how much?
4. Can transfer the old number to the new Unifi?


hjh87
post Sep 8 2018, 10:04 AM

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QUOTE(dickybird @ Sep 7 2018, 07:35 PM)
Of course, don't be so eager to makan umpan TM. I only agree to jump up to Thank you campaign Advance 50 package whereby I got the Ultimate TV pack and didn't mind losing the unlimited calls on the phone since the CS fella said their data showed most people didn't really use their phone.
Now waiting impatiently for the turbo upgrade.
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How did you get the ultimate TV pack with the thank you campaign advance 50??

Is TM providing variety of package to the end user?
hjh87
post Sep 8 2018, 10:23 AM

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QUOTE(nikrizal @ Sep 8 2018, 10:05 AM)
You could try use livechat as some of us here did. If you’re creative enough, they’ll probably put your case on the higher priority. I remember someone here has done that.
For an additional RM10, it’s no brainer for you to let go 300Mbps but again it’s yours to decide. For majority, 100Mbps is more than enough
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Will a case where after waited for few month and TM reply "your area can't support turbo-ed (backend not ready)"?? Even after the user have received email saying he/she is eligible for Turbo-ed.
hjh87
post Sep 8 2018, 10:34 AM

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QUOTE(nikrizal @ Sep 8 2018, 10:27 AM)
Oh that’s sad! Probably can sue TM for making false promise!
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Haha, the only party who on the losing end in suing will be the suer (in MALAYSIA).

This post has been edited by hjh87: Sep 8 2018, 10:34 AM
hjh87
post Sep 10 2018, 02:33 PM

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Guy, lasy year thank you campaign also will automatically renew the contract??
hjh87
post Sep 10 2018, 02:34 PM

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Sorry, double post. Can delete this please. Thanks.

This post has been edited by hjh87: Sep 10 2018, 02:37 PM
hjh87
post Sep 10 2018, 03:53 PM

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No offence, but just saying alot of might be complaining mainly due to the unfair pricing. Some is paying higher than other yet getting slower speed sure the one will demand for what he/she deserve.

Furthermore, TM should know better on their equipment well. Etc. their FTP, PDP, FTB, BTU on the specification and limitation. With these sure they can know which area and time that the upgrade can be initiate.

hjh87
post Sep 10 2018, 04:46 PM

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QUOTE(soonwai @ Sep 10 2018, 04:40 PM)
The early 2017 Thank You campaign free upgrade, no contract renewal. Even the late 2017 RM10 upgrade also no contract. Even though TM told me got 2yr contract renewal when I signed up for it. They gave a free C1200 router which is usually indicative of a contract renewal but I checked recently and my contract wasn't renewed.
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Thanks for your reply, gonna check with TM again.

Cause saw the service start date through their website which stated a new date that is after getting the campaign upgrade, not sure about the contract though.

By the way, people who get Turbo-ed do TM provide new router if it old one can't support??
hjh87
post Sep 11 2018, 08:27 AM

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QUOTE(imalmighty @ Sep 10 2018, 10:23 PM)
That's correct, some people choose certain speed as this is exactly their demand, just that there isnt any plan with same particular speed offered at lower price point preturbo era, they had no choice. Meanwhile, for certain people, speed is their demand, they chose the fastest speed available, they demand more speed, but there isnt any faster speed available too at that moment[preturbo], they had no choice too.
In my opinion, this turbo mess started out all wrong, after pilot testing, they should give customers option to choose within certain timeframe, speed upgrade or price reduction at no cost[no contract renewal, no penalty fee] from users' end within certain window period. After window period, if no response from user, auto speed upgrade and regulate pricing.

Knowing TM bloodsucking nature, they would all their might squeeze as much subscription from user. In order to keep their revenue, theyd rather give speed upgrade than price reduction. TM also know quite a majority of users would opt for price reduction instead, thus they enforce contract renewal to put customers in a difficult position in attempt to make users stick with current higher pricing, else like some forumers here pointed out, their revenue would plunge. They put the RM500 timebomb to safeguard their revenue. Those on legacy plans[esp vip plans], pay the most per Mb speed. Shall they migrate to latest 2018 plans, rm500 timebomb; stick with current plan, overpay/pay more for less pula. Up till today, they are still ignorant  about MSAP.
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Spot on,

TM should give a more flixibility to the pre-turbo customer.
Such as contract tie should be lifted and choice to either get the turbo or price reduction. If the pre-turbo customer is not getting turbo-ed after the long waiting period then the customer is paying blindly.
hjh87
post Sep 11 2018, 05:50 PM

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QUOTE(Car_Kai @ Sep 11 2018, 03:41 PM)
Some question. If we relocate after Turboed will the speed followed to or will it down to old speed if the new place still no one turboed yet?

Like me I'm from Bukit Katil Melaka already turboed to 500Mbps and want to relocate my UNIFI to my parents house at Ipoh.

Already check the port still available but will the Turboed follow to.

Didn't ask TM yet and I rather go to TM point but still no time yet.

Appreciate the answer smile.gif
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Follow.

Would like to know this as well.
hjh87
post Sep 11 2018, 10:36 PM

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@SilentVampire

Would like to check with you, let Say we use the BTU unit listed at the first page. Will those BTU still able to connect to the STB?? Or only selected brand and model is suitable for the STB and turbo speed??
hjh87
post Sep 13 2018, 04:30 PM

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QUOTE(SilentVampire @ Sep 11 2018, 10:46 PM)
Don’t understand your question. The STB box is UnifiTV and it connects to your router, not your BTU. You mean router?

If you mean router, any router that supports VLAN tagging can connect to the STB, of course, as long as one of the LAN port on the router can be tagged as VLAN 600, which is the VLAN ID of Unifi TV.

And for which router can support what turbo speed, refer to 1st page.
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Abit confuse about the STB, but you have explain it as above.

The tagging thing can be set by our own right?


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