currently using 100mbps @ rm259 per month, mega pack

my live chat 5 mins ago


Nurfaiz
Hi, thank you for waiting. I'm Nurfaiz. How may I assist you?

Nurfaiz
Hi, Good evening Mr XXX

XXX
hi

XXX
my name XXX

XXX
unifi service number 123456789

XXX
my plan is not under any contract

XXX
i would like to change my unifi plan to unifi pro rm129, with ruby pack

Nurfaiz
okay mr XXX

Nurfaiz
for verification the number 123456789, registered under whose full name, sorry for asking, for verification

XXX
XXX

Nurfaiz
and yur hp number is 123456789 ?

XXX
123456789

Nurfaiz
okay thank you

Nurfaiz
for this one, you want to change the plan, to new plan, unifi 100 mbps with ruby RM129 right ?

XXX
yes

Nurfaiz
for existing customer want to change it , the procedure owner need to apply at tmpoint or can call direct to our sales department, by call 100 choose language and press 4

Nurfaiz
Working hour is 8 AM until 7 PM (monday to friday) and 8 AM until 530 PM (saturday and sunday)

XXX
my current plan is not under any contract right?

Nurfaiz
for your information, after the plan is change, you will not entitle anymore for the turbo free upgrade 10X

Nurfaiz
yes

XXX
after i change to the new plan, does it comes with any contract?

XXX
for your information, changing to new plan does not need to replace the ONU and router and dect phone

Nurfaiz
yes, because for this plan RM129 100 mbps, for this term and condition, for existing customer, the contract will be refresh 2 years, but not change any device or equipment

XXX
can i apply for a new rm129 plan that comes with new equipment. then i terminate my old current plan?

Nurfaiz
yes can, that the another option if you want to apply the new line, but for termination, need to give notice 30 days before, within 14 days, need to pay for outstanding bill, day 31 until 35, owner need to walk in to tmpoint, return the main modem and clear for the bill

XXX
okay noted. however, why need to return the main modem? (since the contract is already over)

Nurfaiz
because modem is lifetime warranty, different with router and unifi tv box, 1 year, after contract, customer can keep the router and unifi tv box

Nurfaiz
modem need to return , the BTU modem

Nurfaiz
penalty RM500 if not return it

XXX
u meant the BTU modem is ONU right?

Nurfaiz
yes

Nurfaiz
ONU

XXX
okay noted. thank you very much

your old phone number (copper line) can be retained FOC, no need to pay monthly rental

on top of that, you will be given another new phone line by unifi (via VoIP)

i swapped to unifi 5 years ago. back then, no need to terminate streamyx.
this is because unifi comes with new fiber wiring to your house(assume that you are staying in landed house), while you can retain your old copper wiring


my opinion is, only terminate streamyx and your unifi installation is done so that no interruption to your internet usage

after you get your unifi installed and terminate your streamyx, you will still receive 2 bills every month
1 bill for copper line - the sewa bulanan will be RM0
1 bill for unifi

thanks for your information

having said that, i still do prefer copper line for phone over VoIP.

so far based on my experience, VoIP failed me about 3 times per year (isolated VoIP failed while unifi, unifi tv is working)
moreover, if during power outage, VoIP cannot be used. while copper line can still function

no need. coz it is included in unifi

yes. RM25 per month + SST

this is because maxis and TM is not same company

if u upgrade to unifi (TM company), then the rm25 rental can be waived

i got 800mbps upgrade finally

speedtest shows 600-700mbps (by using wifi). however
but my family din feel any difference (there are 3 computers, 1 tvbox, 3 smartphone in the house, connected via 5ghz wifi) compared to the previous 100mbps package.

i think 100mbps is good enough for me and i will downgrade to the new rm129 plan (can save at least rm1000++ per year)