QUOTE(mylinear @ Sep 15 2018, 04:42 PM)
I thought Unifi Lite did not get STB? Did you add-on previously and pay more than RM129?
Existing package - Unifi 30Mbps (RM139) - Installed on end of July 2018
Request to downgrade to Unifi Lite 10Mbps - end of August 2018
Downgrade because not my main house, rarely stay there. Just stayed there for 2-3 days per week.
(Managed to retain STB with this downgrade)
Then yesterday, 14 September 2018, I request to 'upgrade' to 100Mbps because same monthly payment and if Turbo also same speed, so why bother to wait.
I guess you should select the package with STB for the first installation and they will keep the STB even you downgrade to the package that didn't provide the STB like Unifi Lite.