I think now you have a more concrete case? Since it is RM 129 for 100Mbps.

Hahaha. Unlikely to happen, this vampire will suck as much blood as possible.

Yes, and OOKAS is the authorized reseller of TP-Link products plus they are selling the latest version, so you will get V2, for sure.

Back in 2016 I upgraded from 50Mbps, not chosen but I myself went to upgrade.

I asked TM if there is a chance that I could get my monthly reduced but straight answer is no. I then proceed to ask for a report number and will submit case to MCMC.
Don't know if there is chances to get them to act on this but from all the above replies you can see people has been paying different prices for the same service and that pisses me off.
Too bad there are no alternative if not already jump ship.


This post has been edited by nyunyu: Sep 6 2018, 06:33 PM

I'm on RM329 100mbps, this is what i got replied after announce that it is unfair to all users that are paying extra.

"Hi. Sekiranya anda mahu tukar ke plan unifi 100Mbps RM129/ sebulan (untuk pack unifi TV Varnam, Aneka dan Ruby), anda boleh mohon di TMpoing berhampiran. Kontrak langganan akan diperbaharui 24 bulan dan plan tersebut tidak entittle untuk turbo free upgrade"

time initially happy happy relaxly secure the customers as long as got coverage, now time changes hahaha

I am one of those on VIP10 UniFi 30Mbps (30 Mbps download / 10 Mbps upload) @ RM179 before SST (RM20 discount from RM199) and long expired contract.

Due to infra limitation (VDSL), highest speed obtainable is 30Mbps.

Thus, was thinking of saving money and getting better upload speed by jumping ship to MaxisONE Home Fibre 30 Mbps (30 Mbps download / 30 Mbps upload, which is the maximum for VDSL anyway) @ RM89 before SST which will save me RM90 from my current RM179 plan.

Only things holding me back were:

1. my preference to retain (nice) telephone number (which I actually don't use for outgoing calls since I have unlimited minutes on Maxis mobile); and

2. I am also not sure if Maxis has the call forwarding feature for their landline.

I don't care about torrenting/p2p but regularly watch Netflix/Hulu hence unifi basic plan 30 Mbps @ RM79 with 60GB quota won't suit my use case.


After the new unifi pro plan 100 Mbps @ RM129 (which is largely the same offer as Maxis 30 Mbps plan save for the telephone calls ie unlimited (Maxis) vs 600 minutes ™ and unifi TV pack) was announced today (6/9/2018), I went to TM Point to enquire on upgrade/downgrade.

Preference was to take the new unifi pro plan at RM129 (despite the RM40 premium over the Maxis RM89 plan) as even though I cannot obtain the max speeds (download of 100 Mbps and upload of 50 Mbps), at least I can shave RM50 from the existing RM179 to RM129 and perhaps get my uploads upgraded to 30 Mbps (of the max 50 Mbps), retain the unifi TV to syiok sendiri and need not worry about changing the telephone number.

However, the TM Point staff tried her best and informed me that despite her efforts, it was not possible to change my plan to the new unifi pro plan 100 Mbps @ RM129 as the system did not allow it, apparently due to the VDSL limitation.

I even told her that I don't care about obtaining the max speeds as I am well aware of the infra limitation and would be okay with 30 Mbps for both upload and download but she told me that it just couldn't be done.

tldr, I got a permanent discount of RM50 with no contract (no change to my plan and I now pay RM129 monthly before SST instead of RM179). Hopefully TM will announce some goodies for UniFi subscribers on VDSL who cannot be upgraded to 100/300/800 Mbps download speeds.

Overkill....

Hi there neighbor! Same here.
Did u managed to get full speed?

THIS IS GREAT NEWS.

at least for those incl u whose blood's been sucked by unifi for so long, u can get away.

there was no escape until now!

Maxis allow override system for vdsl speed. Their faq says they will do onsite assesment from your house to determine and if you are agreeable.
U can retain tm landline without internet at rm25/mth

For you maybe bro, but it is good for me, and for others too. When compared to Asus routers, it is not overkill

I using second hand aztech get 600mbps+ on wifi

I shd consider this tplink..
Edit: no i shd wait for 802.11ax..

This post has been edited by miloaisdino: Sep 6 2018, 06:32 PM

I'm waiting to see how 800Mbps performs over here when it arrives, then probably will terminate and reapply. Maybe I should try again to push for no contract when re-applying later.

Hi wshoh, which tm point did you go to? I went to the one at Damansara utama and the cs lady told me can only change to the RM129 package with a new 24 month contract. My existing 179 30mb line (now upgraded to 50mb) is already contract free.

you asked at tm point or?
still no updates on my mcmc report except for that phone call from tm I mentioned in my earlier msg
will update on the progress

this is where unifi f's up, make people angry...

how can u, as a biz, launch rm129 100 mbps while charging others rm179 for 30mbps?

and the customer need to go see them, red tape, almost begging to get price to rm129 - same price but still 1/3 of speed.

do they not have some marketing/sales people who wud hv thought of this and voluntarily offer discount to lowest common denominator?

why is TM so f'ed up?

Tenaga, Syabas... not so bad, right?!

This post has been edited by AVFAN: Sep 6 2018, 06:50 PM

Me too, the cs lady at Pandan Indah tmpoint told me the exact same thing when i go there this morning...but she unable to change my plan due to system not ready yet...

At least those paying RM2xx-3xx for 100M have hope to reduce their price with this.

It makes sense that the new RM129 100M is not entitled to turbo upgrade as it is probably already considered as a turbo package with 300-800M to come later. Also previously they said that if you subscribe to the existing packages before end of the year, you wil get turbo upgrade next year. This RM129 100M is a new package which does not fall under that category anyway as it did not exist before this.

currently using 100mbps @ rm259 per month, mega pack

my live chat 5 mins ago


Nurfaiz
Hi, thank you for waiting. I'm Nurfaiz. How may I assist you?

Nurfaiz
Hi, Good evening Mr XXX

XXX
hi

XXX
my name XXX

XXX
unifi service number 123456789

XXX
my plan is not under any contract

XXX
i would like to change my unifi plan to unifi pro rm129, with ruby pack

Nurfaiz
okay mr XXX

Nurfaiz
for verification the number 123456789, registered under whose full name, sorry for asking, for verification

XXX
XXX

Nurfaiz
and yur hp number is 123456789 ?

XXX
123456789

Nurfaiz
okay thank you

Nurfaiz
for this one, you want to change the plan, to new plan, unifi 100 mbps with ruby RM129 right ?

XXX
yes

Nurfaiz
for existing customer want to change it , the procedure owner need to apply at tmpoint or can call direct to our sales department, by call 100 choose language and press 4

Nurfaiz
Working hour is 8 AM until 7 PM (monday to friday) and 8 AM until 530 PM (saturday and sunday)

XXX
my current plan is not under any contract right?

Nurfaiz
for your information, after the plan is change, you will not entitle anymore for the turbo free upgrade 10X

Nurfaiz
yes

XXX
after i change to the new plan, does it comes with any contract?

XXX
for your information, changing to new plan does not need to replace the ONU and router and dect phone

Nurfaiz
yes, because for this plan RM129 100 mbps, for this term and condition, for existing customer, the contract will be refresh 2 years, but not change any device or equipment

XXX
can i apply for a new rm129 plan that comes with new equipment. then i terminate my old current plan?

Nurfaiz
yes can, that the another option if you want to apply the new line, but for termination, need to give notice 30 days before, within 14 days, need to pay for outstanding bill, day 31 until 35, owner need to walk in to tmpoint, return the main modem and clear for the bill

XXX
okay noted. however, why need to return the main modem? (since the contract is already over)

Nurfaiz
because modem is lifetime warranty, different with router and unifi tv box, 1 year, after contract, customer can keep the router and unifi tv box

Nurfaiz
modem need to return , the BTU modem

Nurfaiz
penalty RM500 if not return it

XXX
u meant the BTU modem is ONU right?

Nurfaiz
yes

Nurfaiz
ONU

XXX
okay noted. thank you very much