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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!

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yvliew
post Sep 6 2018, 10:54 AM

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We all should bombard TM for our speed turbo upgrade.

Ppl still prefer cheaper plan than faster speed. If everyone changing plan to 129 instead of waiting the turbo when not even certain when will get it. Wonder how it will hit them.

Can see how unprofessional and unplanned TM works.. where they hire their marketing ppl..
yvliew
post Sep 6 2018, 12:00 PM

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QUOTE(kino318 @ Sep 6 2018, 11:56 AM)
I am using 30mbps RM139 package, and I want to change to RM129/100mbps.
I call TM 100 and they ask me to wait till next week.
They said they donot hv any direction on this type of request.

Thks
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Same boat. Please do update here. I have also asked on this and ask to revert back later on. Still dunno also
yvliew
post Sep 6 2018, 12:09 PM

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QUOTE(mytaffeta @ Sep 6 2018, 11:40 AM)
when 129 plan become 100mb, the 139 plan will also become 300mb right? what is the unfair all about? biggrin.gif
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How is it fair if 139 now is only 30mbps while can get 129 now and straight 100mbps.
yvliew
post Sep 6 2018, 12:10 PM

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QUOTE(newbienew @ Sep 6 2018, 12:07 PM)
Wow someone get on our fruite nerve. I need a precise date here too I dont care. Since I'm paying a Premium rate

Lets write to gobind twitter him and I will blast email for the upgrade.
Are you jeopardize you own upgrade for now? First time seeing, someone else looking to roll-back.
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What is gobind Twitter? Pls share. Wanna bombard him too.
yvliew
post Sep 6 2018, 12:54 PM

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QUOTE(mytaffeta @ Sep 6 2018, 12:52 PM)
anyone here already did? new signup for 129 package and straight get 100mbps? i dont think so, they still get 10mbps..
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Do u think they will advertise 100mbps and get 10mbps ? That would be misleading ad.
yvliew
post Sep 6 2018, 01:20 PM

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I think this is tm way of telling customer.. oops. We messed up, turbo is too big of a task for us and not really capable of it for the mass. U may switch your plan to 100mbps for 129 without any further turbo. Let's see if we see any more users getting the turbo upgrade in the coming days.
yvliew
post Sep 6 2018, 01:30 PM

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Guys. Read the soyacincau post, in the comment section they mentioned that TM will be making another announcement for existing users in this few days. So let's just chill and wait what are they going to announce. If not satisfied , bombard them again!
yvliew
post Sep 6 2018, 07:46 PM

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QUOTE(Doraku @ Sep 6 2018, 07:37 PM)
lol Stop being lazy and watch the whole video first doh.gif  doh.gif  doh.gif , its not about the call plan i talking about
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But you think TM/Maxis will have such professional sales rep or customer service that would actually wanted to help you? u slow slow wait la..

they will only answer, there's nothing i can do here.. u wanna cancel? I will proceed for u.
yvliew
post Sep 7 2018, 12:16 AM

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For 129 100mbps plan, no stb for unify tv. If have old stb can login also rite?
yvliew
post Sep 7 2018, 09:00 AM

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QUOTE(KaizokuLuffy @ Sep 7 2018, 08:52 AM)
hey sifus,

currently i'm on UniFi Advance 30Mbps - Bonanza Campaign + STD 20 (RM 159) still on contract, and i received turbo-ed email from TM. Is it worth to downgrade to the latest Price tag for unifi pro plan 100mbps (RM 129) or just wait for turbo upgrade which is waiting like tunggul durian runtuh..... i need the STD20 for my mum, so this is only RM30 different between these two package . any advise ?
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Can't really answer u now because you are still under contract and your plan has stb hypptv. I am on the same plan and contract too but without std20. Asked yesterday and they don't have any info whether I can return the stb to them and take 129. Unless you take stb also for 159 100mbps. So u pay the same but 100mbps. If it's enough and don't wanna wait for the uncertain 300 turbo upgrade.. can go change it. But wait few more days as TM will be announcing something for existing customer soon.
yvliew
post Sep 7 2018, 07:39 PM

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QUOTE(cannavaro @ Sep 7 2018, 07:33 PM)
One of my 3 accounts finally got the turbo upgrade.
Unfortunately.. it is not my main account  bangwall.gif
user posted image

Still using Huawei HG850a somemore (4 fast ethernet network ports)  sweat.gif

But, it is exactly as the rhombuscake (managed to check before tm sorta killed off its functionality since it's a 3rd party site) website said.. this particular account will be upgraded first.

Probably gonna login with that account here and see if I can get the turbo speed since the address is still at the same building. I recall doing something similar last time at another address where the house had 2 unifi accounts, one is VIP20 one is VIP5. I logged in to the VIP5 router using the VIP20 credentials (which was connected to the VIP5 btu of course) and got 20Mbps on speedtest.
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what if you signed in with the turbo account at the location that not yet turbo, what speed will u get?
yvliew
post Sep 11 2018, 08:53 PM

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QUOTE(fruitie @ Sep 11 2018, 08:40 PM)
I'm more inclined to believe it's based on locations rather than accounts.
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Not really, I have 3 friends lives in same area not more than 1km away. 1st friend got it early last week. 100 to 800. Another friend got it today also 100-800.

Another friend just living accross the main road from the first friend. On 50mbps.. Haven't got upgraded yet.

This post has been edited by yvliew: Sep 11 2018, 08:54 PM
yvliew
post Sep 12 2018, 10:01 AM

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TM haven't make any announcement got existing customer?
yvliew
post Sep 12 2018, 09:45 PM

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I wanna ask, the STB tm provided got built in playtv apps, only able to run on wifi? If contract over and upgrade to 129 100mbps doesnt provide STB, can use that and use the playtv app and play ?
yvliew
post Sep 13 2018, 12:26 PM

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QUOTE(shahie @ Sep 13 2018, 11:44 AM)
just 2 hours back form TM.... finally upgrade the package from 30mbps rm139 to. 100mbps rm129
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Do u still have contract? If so do they let u keep the STB?
yvliew
post Sep 14 2018, 11:19 AM

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If my upgrade is phase 2 Jan-june.. anyone suggest I go change to 129 100mbps plan? Feeling so imbalance to pay more and get less speed.. on 139 30mbps now
yvliew
post Sep 14 2018, 11:54 AM

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QUOTE(CustomKids @ Sep 14 2018, 11:47 AM)
We willing to wait for the turbo..but the time frame given is too vogue..If 1 month u pay extra 100, 10 month (Julai 2019) already RM1000. We as consumer just want an answer from Unifi, so that we can plan either to wait or downgrade to the RM129 package.

What make us mad is
1.Customer service keep ask us to wait but no information given.
2. Old subscriber are not given the priority for the turbo upgrade while they focus on RM129 package to maintain their customer from jump ship to MaXis which they can avoid without their messy management system. Bullshit Random algorithm excuse while they can just change the setting on their end. ranting.gif  ranting.gif
3. Keep saying that they cant check because they dont have the data, then why eligible checking system for the turbo upgrade exist in the first place.  bangwall.gif  bangwall.gif
4. Lagi2 when some forumer say TMpoint can help us submit report for priority upgrade while we waiting like an idiot waiting for bus that will or never come.
5. Those who are not receive turbo email from UNIFI been turbo while those receive still waiting. Then what is the purpose for that email?
6. Different price for the same package. Eg: 100mbps (RM139, RM159, RM179, RM189, RM 229, RM329)
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I feel u. U got those right on point. Nobody should pay more for less than what they are offering in their package now. Instead of complaining, is there anything we can actually do? Mass class action suit for tm? Petition report to mcmc for their help? We need every customer to Stand up and fight. The more our voice will be louder!
yvliew
post Sep 14 2018, 02:09 PM

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Seeing got so many opting for 100mbps.. even some from 800 wanted to pay less for 100mbps..

Makes me wonder, do I need 300mbps? This is the way my house is using the internet

No more Astro,

Living room using mibox to run Astro go, parents and sister watching from astro go only. Sometimes Hypptv if watch NHK.

In my room, also watch astro go for on demand series. Some website drama streaming, iflix, playtv.. Mostly streaming.

Sometimes download torrent, ranging from 5-15GB .. movies..

I also backup photos to google drive. Upload is 50 vs 100mbps after upgrade.

I think that's pretty it.

So do you think I need 300mbps or 100mbps is more than sufficient for my use?
yvliew
post Sep 14 2018, 03:06 PM

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QUOTE(cucubud @ Sep 14 2018, 02:51 PM)
How much are you paying for your 30Mbps now?
What comes with this plan?
*
Paying 139 now with stb .. hypptv. Got free sports..
yvliew
post Sep 14 2018, 03:59 PM

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QUOTE(cucubud @ Sep 14 2018, 03:50 PM)
It depends on your package and price you are paying.
For me, I am paying RM159 for 300Mbps + Ultimate Pack + Voice.

For the new 100Mbps + Ultimate Pack +Voice I will be paying RM129 + RM30 (Ultimate Pack) = RM159
Same price but slower speed.

I'll stick with my 300Mbps for now.
*
If I have already receive turbo, of course I will keep 300mbps and won’t thinking about switching to 100mbps for a mere RM10 savings.

The thing is so many haven’t receive the upgrade while the higher speed plans are there for the cheaper. It’s just not justified for us who are waiting for the turbo which nobody knows for certain when will get it. The frustration!

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