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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!
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OKLY
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 Sep 13 2018, 02:26 PM
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The Penguin Vader
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QUOTE(fruitie @ Sep 13 2018, 02:22 PM) She didn't say it was a loophole, she said can remove and even puzzled why live chat CS told me cannot. Anyway, nothing much can be done now. So have to accept RM 179. Can lo. Yea, she said I can call CS to follow up if I didn't receive email or go back and look for her. Yes. My report took 1 month to settle and I believe this was the time when they realised about this and did something to prevent it from happening again. So now anything they will have to refer to sales team for any modification for accounts that carry special promo discounts. |
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OKLY
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Sep 13 2018, 02:56 PM
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The Penguin Vader
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QUOTE(fruitie @ Sep 13 2018, 02:50 PM) No contract renewal. My contract already expired according to this CS as well. They can offer me RM 129 for 100Mbps or retain my RYE 2017 at RM 179. That's the best I could get, since my sister agreed with RM 179 so I didn't ask if RM 129 has any contract. The Ultimate TV pack remain? Or just Ruby? |
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OKLY
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Sep 15 2018, 09:33 AM
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The Penguin Vader
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QUOTE(newbienew @ Sep 15 2018, 09:25 AM) Hi Fruitie, as I share last night, I force them to raise order for me upgrade. I don't even need to walk down to the store and out of the country at the moment. Order triggered yesterday night and completed this morning.  Ok so now another lie from TM when they tell most of their customers that the Turbo upgrade process is automated and there is nothing they can do for us and we have to wait. |
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OKLY
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Sep 15 2018, 03:12 PM
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The Penguin Vader
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QUOTE(danjan92 @ Sep 15 2018, 03:07 PM) Finally Klang got turbo-ed specifically Sg Bertik/Telok Pulai area and something change on my perpetual discount from rm70 to rm80 Which plan and how much were you paying before this? |
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OKLY
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Sep 15 2018, 08:06 PM
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The Penguin Vader
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Looks like they now have an email/SMS to notify customer once account is Turbo-Ed.
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