Hi Folks,
I am currently having a very very bad experience in claiming back my graphic cards that I had sent for warranty to Sri Computers Lowyat.
The reason I am writing this is mainly because I am feeling so helpless and seeking for advice & suggestion on what I can do in order to get back my warranty item.
Anyway, here's the story...
2 of my Asus GTX1070 O8G graphic cards are not being detected by the operating system. I have tried all sort of methods in attempting to fix the issue (including re-seating graphic cards, reinstalling drivers) without success. And so, I had decided to send them for warranty claim to the shop (Sri Computers) I had purchased end of last year. I sent the faulty graphic cards to Lowyat Sri Computers on 30th May 2018. However, up until today, after more than 2 months, I have yet to receive back my graphic cards.
Ever since last month, I had been trying to reach out to Sri Computers every once or 2 weeks through all sort of channel (calling, sms, whatsapp & facebook) in verifying my warranty status. I even went to their lowyat shop personally 3 weeks ago. However, all they (Sri Computers) had been telling me is that my graphic cards are not ready for pick yet again & again.
And so, I have decided to try my luck by reaching out to Asus Malaysia. By only giving them (Asus Malaysia) the serial number of the 2 graphic cards, they replied me with the following message:
"According to our system, the 2 graphic card has been closed on 2018-06-06 at ASUS service center. And Sri Computer has collected both the cards around end of June. Have you try to contact them?"
I believed that their (Asus Malaysia) message are highly trustable & reliable since they managed to inform me that Sri Computer had already collected my graphic cards since all I had provided to them are only the serial number of the 2 graphic cards.
Since then, I had tried to reach out to Sri Computers once again, but up until now, I have yet to get a response from them.
I am feeling so helpless now, any advices/suggestions that what I should/could possibly do in order to get my graphic cards back as soon as possible? Can I actually make a police report on this kind of issue?
This post has been edited by GetUrAssKicked: Aug 7 2018, 02:37 PM
Sri Computer RMA