Cannot startup old laptop Win 10
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 Aug 4 2018, 11:29 AM, updated 8y ago
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#1
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4,761 posts Joined: Jun 2007 From: My house  
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My son's Dell laptop has failed to startup about 3 months ago. On starting up, it will go to a black screen and hangs there for hours.
AA What can I try to fix this problem? BB My plan if nothing simple I can try is to startup using DVD or USB and then reformat the hdisk. Reinstall Win 10. * how to get the installed win 10 product key? (before I reform the hdisk) * where to get the fresh win 10 os for installetion? Thanks. |
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Aug 4 2018, 11:53 AM
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#2
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4,761 posts Joined: Jun 2007 From: My house
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QUOTE(Satori 14118a @ Aug 4 2018, 11:33 AM) If Windows is Dell OEM just reinstall W10 proper version i.e. Home or Pro. Thanks but where to get the Win 10 OS? My laptop did not come with a Win OS disk. |
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Aug 4 2018, 11:57 AM
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#3
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4,761 posts Joined: Jun 2007 From: My house
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QUOTE(izzuddinzain92 @ Aug 4 2018, 11:55 AM) Here can. Many thanks! Will try them.http://windowsiso.net/ You can create bootable usb using this software. https://www.microsoft.com/en-us/download/wi...d-download-tool My 2 kids thank you in advance as they will be the ones using the laptop! Ha. |
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Aug 5 2018, 10:26 AM
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#4
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4,761 posts Joined: Jun 2007 From: My house
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QUOTE(earshore @ Aug 4 2018, 10:20 PM) remember to format the drive to ntfs Thanks.QUOTE(izzuddinzain92 @ Aug 5 2018, 12:45 AM) Any update bro? Not yet. Though the new laptop has G8 i7 CPU and 256 GB SSD, it is not as fast as I expected. Running McAfee took hours. Maybe that is the case for the first run.Will work on the old laptop soon. |
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Aug 5 2018, 12:16 PM
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#5
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4,761 posts Joined: Jun 2007 From: My house
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An IT friend suggested removing the battery (which is faulty) as that has been reported to cause difficulty in startup Dell and HP laptop. Tried that and same problem remained.
Tried F12 self diagnosis. All OK except the battery and hdisk. For hdisk: Error code 2000-0142 validation 58486 self test unsuccessful, status =7 Can friends here help in what the above is saying? If I reformat the hdisk (to leave out the bad sectors), I should be able to use the disk with a fresh Win 10, right? Thanks. P/S Web checks on this error code ranges on loose connections, chkdsk /f, replace hdisk! Ha. This post has been edited by plumberly: Aug 5 2018, 12:37 PM |
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Aug 8 2018, 07:14 PM
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#6
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4,761 posts Joined: Jun 2007 From: My house
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QUOTE(oliverpowell @ Aug 8 2018, 07:03 PM) @plumberly: Error code 2000-0142 indicates that the Hard Drive Self-Test was unsuccessful. It could be anything like a HDD, HDD Cable, or connector on the motherboard. What you can do is: open the system, reseat the HDD and HDD cable. Again, run the PSA/ePSA test. If you face the same issue again and your system is under warranty, then you can apply for replacement. However, if it is not under warranty, then try to search out the replacement for your faulty HDD. Good Luck! QUOTE(sHawTY @ Aug 8 2018, 07:10 PM) Stop using those links and those tools Noted and thanks.1. That is a 3rd party website, the ISO is probably modified by the site owner. We don't know for sure 2. Windows USB DVD Download tool is only useful for Windows 7, yes you can use it to create Windows 8 / Windows 10 USB installer but it will not create a UEFI GPT friendly installer 3. Download the "Microsoft Windows Media Creation Tool" directly from Microsoft. You can choose the language and type of ISO you want. You can also use the tool to create the installation media but it won't be UEFI GPT friendly 4. Use RUFUS to create a UEFI GPT friendly installer. Only choose UEFI GPT friendly installer if the motherboard supports UEFI. If not, then just use the Windows Media Creation Tool Microsoft Windows Media Creation Tool: https://www.microsoft.com/en-au/software-download/windows10 RUFUS: https://rufus.akeo.ie/ plumberly The HDD / SSD in the old laptop is faulty. Time to change it |
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Aug 9 2018, 09:30 AM
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#7
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Senior Member
4,761 posts Joined: Jun 2007 From: My house
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Hope that you can help me with this.
I hope by reinstalling Win 10 from MS or Dell, it knows my previous Win 10 data (activation code, license etc etc ) as I do not have them. I assume these data are stored on the mother board and not on the hdisk. Right? If on hdisk, formatting it will make the data "gone with the wind" ? Thanks. |
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Aug 9 2018, 01:21 PM
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#8
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4,761 posts Joined: Jun 2007 From: My house
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QUOTE(sHawTY @ Aug 9 2018, 10:14 AM) The license is stored inside the motheboard itself, no need to worry about it ** Thanks. Good to know. Just replace the disk and start re-imaging the laptop It’ll be easier to help if you can state the make & model of the laptop so I can advise you if that laptop supports UEFI or not. Please provide full model number, not just the product line I.E. Inspiron 14 / Alienware 13 ** Inspiron 15 N5050 reg model P18F PS: To answer your PM question, no I don’t sell SSD. Choose between Intel or Samsung for the SSD, you can’t go wrong with either of them Samsung 860 EVO is good. 256GB for only RM307 in Lazada ** Thanks. Think there are SSD for desktop and laptop. How to know a SSD is for laptop? |
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