Lazada Discussion V29 | #WorkingOnBetterHastag, #DailyFlashSale #NoMoarVouchers
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 Apr 3 2019, 04:36 PM
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#1
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Junior Member
200 posts Joined: Feb 2009 
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Got a question, I have a package cleared kastam but tracking says it will be hand over to LEX MY. Been hanging for quite some time. How do I contact LEX MY/Lazada to get it moving?
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Apr 3 2019, 08:50 PM
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#2
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Junior Member
200 posts Joined: Feb 2009
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QUOTE(starry-starry @ Apr 3 2019, 08:00 PM) Logically a local logistic should pick it up for delivery.. Is it updated in your account which courier is arranged for the delivery? LEX MY Last update is... 22 Mar 2019 - 13:12 Package has passed customs clearance and will be delivered shortly. 21 Mar 2019 - 00:15 Package has arrived in Malaysia. 20 Mar 2019 - 19:45 Package is on the way to Malaysia. 16 Mar 2019 - 21:23 Your package is in the process of being shipped out to LEX MY. This post has been edited by RicoT: Apr 3 2019, 08:50 PM |
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Apr 3 2019, 11:01 PM
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#3
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Junior Member
200 posts Joined: Feb 2009
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QUOTE(starry-starry @ Apr 3 2019, 09:25 PM) That's indeed many days already.. Why not u try to chat with Lazada customer service via the live chat? See if they'd help u out. QUOTE(voncrane @ Apr 3 2019, 10:55 PM) Yup.. Chat up Lazada CS.. They will be able to investigate further and try to pinpoint where exactly it's at. Tried the chat, can't resolve because they switched to an AI CLEO. And I can't find their real person CS to chat to... That stupid AI just keeps redirect you to your order number, or just rediect you the FAQs page. This post has been edited by RicoT: Apr 3 2019, 11:02 PM |
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Apr 3 2019, 11:06 PM
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#4
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Junior Member
200 posts Joined: Feb 2009
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QUOTE(voncrane @ Apr 3 2019, 11:05 PM) Just trying to chat at this hour? That's too late... See why below.. Nope, I tried today daytime, it will redirect you to this CLEO AI chatbot as well.[attachmentid=10218564] |
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Apr 3 2019, 11:13 PM
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#5
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Junior Member
200 posts Joined: Feb 2009
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QUOTE(starry-starry @ Apr 3 2019, 11:08 PM) Type "live chat" to talk to a real CS tomorrow morning. Will do.  Seems working now as well the live chat, thanks!!  This post has been edited by RicoT: Apr 3 2019, 11:14 PM |
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