Actually I was trying to use my another account to join the group I created but it said I violated something so I didn't use that particular account to join group or whatever - maybe that's why I didn't notice any difference since I simply didn't use that account later.

This post has been edited by starry-starry: Apr 3 2019, 02:04 PM

Got a question, I have a package cleared kastam but tracking says it will be hand over to LEX MY. Been hanging for quite some time. How do I contact LEX MY/Lazada to get it moving?

Logically a local logistic should pick it up for delivery.. Is it updated in your account which courier is arranged for the delivery?

LEX MY

Last update is...

22 Mar 2019 - 13:12 Package has passed customs clearance and will be delivered shortly.
21 Mar 2019 - 00:15 Package has arrived in Malaysia.
20 Mar 2019 - 19:45 Package is on the way to Malaysia.
16 Mar 2019 - 21:23 Your package is in the process of being shipped out to LEX MY.

This post has been edited by RicoT: Apr 3 2019, 08:50 PM

That's indeed many days already.. Why not u try to chat with Lazada customer service via the live chat? See if they'd help u out.

Yup.. Chat up Lazada CS.. They will be able to investigate further and try to pinpoint where exactly it's at.

Tried the chat, can't resolve because they switched to an AI CLEO. And I can't find their real person CS to chat to... That stupid AI just keeps redirect you to your order number, or just rediect you the FAQs page.



This post has been edited by RicoT: Apr 3 2019, 11:02 PM

Just trying to chat at this hour? That's too late... See why below..

Nope, I tried today daytime, it will redirect you to this CLEO AI chatbot as well.

Type "live chat" to talk to a real CS tomorrow morning.

Will do.

Seems working now as well the live chat, thanks!!

This post has been edited by RicoT: Apr 3 2019, 11:14 PM

Hi Sifus, I have some questions here:

1) How long is the maximum delivery time frame for vendor in Lazada until it is being cancelled by Lazada system or vendor?
2) I bought few items under 1 same order# by applying discount code. If one of my item get cancelled by system or vendor, how is the refund going to be? Will the refund being prorated?

Eg. Bought total RM300 (2 items: RM 290 + RM10) with discount code of RM30. Total payout is RM270 but get cancelled on RM290 product.

Hence, the refund will be A or B?
A: Get refund of RM 270 - RM9 = RM 261 (Prorated: Applied 10% discount (RM1) on RM10 product)

B: Get refund of RM 270 - RM10 = RM260 (RM10 product need to pay in full price)

Appreciate your advise as I ultimately is to get the product but not to get cancelled & refunded!

My Softlan/Colgate/Glo order from Colgate Palmolive were cancelled due to 'Lost during transit' by GDex (already arrive at delivery facility)

Now I won't get the same cheap price eventho given same value voucher by Lzd Cs coz no more promo price
F u gdex

Most likely what happened was your parcel was damaged during transit. And the merchant don’t want to replace.

Refund will be actual item price - pro-rated discount price

LZD customer service getting close to none already
tried to contact CS regarding my order that no show... CLEO is useless, and live agents are always all busy.

New [ Lazada WEB ] Voucher Code:
https://www.lalalaxx.com/

* - : 15% OFF, Max$30, MinBuy$120 (( Voir ) 15% Max 30 Min 120 / From: VOIR)
* - : 10% OFF, Max$0, MinBuy$50 (( Voir ) 10% Min 50 / From: VOIR)
* BABY20 : 20% OFF, Max$20, MinBuy$50 (( Nivea ) 20% Max 20 Min 50 / From: Nivea Baby)
* APRIL05 : $188-$5 OFF (( Einhell ) 188-5 / From: Einhell)

i was going to ask..what are the ways to contact lazada coz seller hasnt sent my order as promised..? Apart from CLEO and live agent, any other ways?

Phone call la
see Contact Us at Lazada.com.my

contact lazada sharp at 8 am. confirm quick response