QUOTE(Simplestuff @ Nov 13 2018, 10:40 AM)
I ordered on 12:13 AM at 11.11, top up successfully at 12:17 AM.
Then "Payment Pending" for the next 48 hours. I contacted the customer service twice, and both of them repeatedly reassured me that my order is just processing and it won't be cancelled. "Not to worry" "It's fine". Note that I've even asked them to look into payment pending problem...
And then on 12:14 AM today (13.11) the order was automatically cancelled. I just contacted the CS and he/she just keep copy pasting the "I understand your concern for the order but it's cancelled". And when I asked for the refund on Lazada Wallet he/she said it's not possible and I have to use it for next order...
... so they lied to me for 2 days and then cancelled my order and now they're holding my money hostage... I would've reorder the item(s) when they're still on sale if they were honest but no... so now I've got almost RM700+ stuck in Lazada Wallet

EDIT: To reorder the same things again, it'd cost me RM120 more with no free gifts and no free shipping...
Time to kpdnkkThen "Payment Pending" for the next 48 hours. I contacted the customer service twice, and both of them repeatedly reassured me that my order is just processing and it won't be cancelled. "Not to worry" "It's fine". Note that I've even asked them to look into payment pending problem...
And then on 12:14 AM today (13.11) the order was automatically cancelled. I just contacted the CS and he/she just keep copy pasting the "I understand your concern for the order but it's cancelled". And when I asked for the refund on Lazada Wallet he/she said it's not possible and I have to use it for next order...
... so they lied to me for 2 days and then cancelled my order and now they're holding my money hostage... I would've reorder the item(s) when they're still on sale if they were honest but no... so now I've got almost RM700+ stuck in Lazada Wallet
EDIT: To reorder the same things again, it'd cost me RM120 more with no free gifts and no free shipping...
Nov 13 2018, 01:23 PM

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